MetLife Australia appoints Chief Strategy & Customer Officer

MetLife Australia has appointed Gerard McDermott as Chief Strategy & Customer Officer, effective immediately.

Mr. McDermott is responsible for leading the strategy, project management office, customer, digital, marketing, and data functions. He reports to Vince Watt, MetLife Australia Acting Chief Executive Officer.

“We’re delighted to welcome Gerard to MetLife Australia,” Mr. Watt said. “His extensive track record driving customer-led business transformations will enable him to make a major contribution to our efforts to place our customers’ needs at the heart of everything we do.”

“MetLife Australia’s combination of local market expertise and our global scale and resources enable us to partner successfully with superannuation funds and employers to help more Australians when they need it most,” Mr. Watt added. “We continue to strive to provide our customers with the fastest, easiest, and most caring life insurance experience, and enable them to engage more effectively with their insurance, improve their health outcomes, and navigate a rapidly changing world.”

Mr. McDermott was most recently Group Executive, Workers Compensation with EML, responsible for the firm’s workers compensation business line nationally. He was previously Head of General Insurance at Westpac, and before that spent 11 years in senior leadership roles with Suncorp, culminating as Executive General Manager, Personal Insurance Distribution. Mr. McDermott played a pivotal role in building Suncorp’s market-leading commercial insurance capability, including the acquisition and integration of AMP’s General Insurance Distribution business and the development and launch of Resilium Insurance Broking.


Contact :

Phillip Gray                                           Honner

MetLife Australia                                   +61 2 8248 3700

+61 (0)488 771 858                      


About MetLife

MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit

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