MetLife has been handed two awards at the prestigous ALUCA (Australasian Life Underwriting and Claims Association) Awards, which recognise excellence in life insurance claims and underwriting.

Demonstrating excellence in underwriting earned MetLife the Underwriting Team Award, following the redesign of the underwriting process to deliver better customer outcomes. As part of the underwriting process change, the team launched Ashly, a robotic process automation of underwriting decision correspondence.

Also recognised was Melissa Colonna, MetLife Health & Recovery Manager, who received the Rehabilitation Award for her work on MetLife’s Nourish program, which helps customers get back to health, through integrated support.

MetLife was also in the running for the Innovation Award for the work done on the digital claims platform, receiving a special mention having narrowly missed out on the award.

The ALUCA awards celebrate the value that great Life Insurance underwriting, claims, rehabilitation and other professionals or services contribute to the industry.

The announcement of the Award wins highlight the focus MetLife has had on reimaging the underwriting process for customers, health and rehabilitation, and innovation over the last 12 months.

Gerard McDermott, MetLife Chief Customer and Strategy Officer, said: “We’re so pleased to have won two awards, recognising great work delivered by the team in the last year. We’ve focused on some key areas that are critical for improving the customer experience, so that we can deliver an easier and more caring life insurance experience for our members.

“The recognition means that we are really having an impact and it’s testament to the quality of this work that we are being held up as best practice.”

The winners were announced at a gala event on 22 May 2019 in Melbourne. 

Media Contact

Sarah Kelly                                                       

MetLife Australia                                   

+61 (0)411 893 890                      

The MetLife Adviser-Client Relationship Report 2018 interviewed approximately 700 consumers who have purchased life insurance through an adviser, 300 consumers who are considering purchasing life insurance through an adviser in the next two years and 200 SMEs.



Contact :