MetLife sees major improvement in Best Places to Work score with focused COVID-19 response

During a year that has disrupted businesses and left employees juggling competing priorities more than ever before, MetLife Australia achieved a score of 82 in the annual Best Places to Work survey, up 6 percentage points from 2019. This is a significant jump that sees MetLife well ahead of the financial services industry average of 79 (which also increased from 63 in 2019).

Throughout 2020, MetLife focused on ensuring business continuity for its customers after staff commenced working full time from home in March. Transparent and regular communications, employee mental and physical health support and staying connected, were areas the insurer prioritised to make sure employees remained engaged and were able to continue to help customers at a difficult time for everyone.

Reflecting on the score, Richard Nunn, MetLife’s CEO, said: “We realised early in the pandemic that looking after our people would be critical to looking after our customers. As a purpose driven organisation it was natural that health and wellbeing were a priority, and from the beginning we focused on supporting our people. I’m thrilled that our Best Places to Work score tells us that in many cases we got these things right. We will continue to focus on helping our people and in turn our customers, through support, communciation and living our purpose.”

Metlife achieved increased scores on 40 of the 54 questions, underlining the company’s commitment to supporting employees, fostering a positive and caring culture, and enabling people to be their best for customers. In achieving the score of 82, MetLife Australia has also retained its Best Places to Work certification.

The Best Places to Work is an annual benchmarking study run by WRK+ (previously known as Great Place to Work Australia). The study, published annually in August, highlights Australia’s best employers assessed through an employee survey and a written submission by the company.

Media Contact

Sarah Kelly                                                   

MetLife Australia                                   

+61 (0)411 893 890

About MetLife Foundation

At MetLife Foundation, we are committed to expanding opportunities for low- and moderate-income people around the world. We partner with nonprofit organizations and social enterprises to create financial health solutions and build stronger communities, while engaging MetLife employee volunteers to help drive impact. MetLife Foundation was established in 1976 to continue MetLife’s long tradition of corporate contributions and community involvement. From its founding through the end of 2019, MetLife Foundation provided more than $860 million in grants and $85 million in program-related investments to make a positive impact in the communities where MetLife operates. Our financial health work has reached more than 13.4 million low- and moderate-income individuals in 42 countries. To learn more about MetLife Foundation, visit

About MetLife

MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit