MetLife wins five ALUCA Life Insurance Excellence Awards 2021

MetLife Australia has won a record five ALUCA (Australasian Life Underwriting and Claims Association) Life Insurance Excellence Awards 2021, which recognises excellence in life insurance claims and underwriting.

MetLife, the first organisation to receive five awards in a single year, was recognised for excellence across underwriting, claims and rehabilitation, with individuals and teams being awarded for their contribution to the industry, demonstrating the strength of the organisation’s Operations functions.

The five ALUCA Awards MetLife won are:

  1. Leadership Award for Arleen Hatton, Chief Underwriting Officer
  2. Underwriting Award for Sonya Strachan, Principal Technical Underwriter
  3. Rehabilitation Award for Melissa Colonna, Senior Manager, Strategy and Recovery
  4. Underwriting Team Award for MetLife Australia Underwriting Team
  5. Customer Service Team of the Year for MetLife Australia Strategy and Recovery Team 

David Campbell, MetLife’s Chief Operating Officer, commenting on the awards win said: “We are thrilled that our people have been recognised in this year’s ALUCA Excellence Awards – we have some of the best people in the business. These awards are testament to the fact that we live by our purpose of building a more confident future for our customers. The last year has been one of disruption and our Customer Service and Operations teams have continually stepped up, excelling in their fields of expertise for our customers. We have been innovating across our business, from the new business and underwriting functions right through to claims and recovery.”

Now in its fourth year, the prestigious ALUCA awards celebrate the value that great Life Insurance underwriting, claims, rehabilitation and other professionals or services contribute to the industry. The awards also highlight best practice across the industry and the best in the profession.

The winners were announced by ALUCA at an awards event on Thursday 10 June 2021 in Sydney.

Media Contact

Sarah Kelly                                                   

MetLife Australia                                   

+61 (0)411 893 890

About MetLife

MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit