MetLife finalist in ALUCA Life Insurance Excellence Awards 2021

MetLife Australia has been named a finalist in all ten categories in the upcoming ALUCA (Australasian Life Underwriting and Claims Association) Life Insurance Excellence Awards 2021, which recognise excellence in life insurance claims and underwriting.

MetLife has been shortlisted across all individual and team award categories demonstrating the strength of the organisation’s Operations team, who responded to the COVID-19 pandemic by innovating and ensuring customers received the best possible experience, as well as being supported through their health journey.

The categories in which MetLife have been shortlisted are:

  1. Leadership Award for Arleen Hatton, Chief Underwriting Officer
  2. Underwriting Award for Sonya Strachan, Principal Technical Underwriter
  3. Claims Award for Victor Tran, Claims Team Leader
  4. Rehabilitation Award for Melissa Colonna, Senior Manager, Strategy and Recovery
  5. Rising Star Award for Nicholas Laurie, Claims Assessor
  6. David Mico Education Award, Brad Barker, Senior Technical Underwriting Manager
  7. Underwriting Team Award for MetLife Australia Underwriting Team and MetLife Technical Underwriting and Governance Team
  8. Claims Team Award for MetLife Claims Leadership Team
  9. Customer Service Team Award for MetLife Strategy and Recovery Team
  10. Innovation Team Award for MetLife 360Health Team

Now in its fourth year, the prestigious ALUCA awards celebrate the value that great Life Insurance underwriting, claims, rehabilitation and other professionals or services contribute to the industry. The awards also highlight best practice across the industry and the best in the profession.

David Campbell, MetLife’s Chief Operations Officer, commenting on the number of individuals and teams shortlisted said: “The last year has been one of disruption and our Operations teams have continually stepped up to ensure we look after our customers. We have been innovating across our business, from the new business  and underwriting functions right through to claims and recovery. Being shortlisted in every category in this year’s ALUCA Awards is a testament to us living by our purpose of building a more confident future for our members. We’re really pleased to be recognised in this way.”

The winners will be announced by ALUCA at an awards event on Thursday 10 June 2021 in Sydney.

Media Contact

Sarah Kelly                                                   

MetLife Australia                                   

+61 (0)411 893 890

About MetLife

MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit