Achieving Real and Sustainable Change for a Confident Future: How MetLife is Tackling Sustainability
04-10-2023 In this era of heightened awareness about environmental and social challenges, companies are expected to be responsible stewards of the planet and its people as they work to deliver financial results. READ MORE
Tele-PMARs: Rapid access to medical information to make informed decisions, faster
18-09-2023 Simon Dent, National Underwriting Distribution Manager, discusses MetLife’s latest underwriting service – tele-PMARs via Tele Report Retrieval – and how it enables faster access to medical information. READ MORE
Meet Julio Cagigas
20-07-2023 Meet Julio Cagigas – an avid cook, keen boatsman, father of three young girls and now, the new Head of Retail Distribution at MetLife Australia. READ MORE
Meet Dr Jeffrey Scott
18-05-2023 With over 25 years’ industry experience and most notably credited for creating the first terminal illness benefit for life insurance products in Australia, it’s fair to say that Dr Jeffrey Scott is a powerhouse of knowledge when it comes to all things life insurance. READ MORE
MetLife Protect and MetLife Protect Super Income Cover: Rehabilitation Expenses now paid separately
04-05-2023 At MetLife, we believe that Income Cover is more than merely paying a monthly benefit to replace lost salary or wages, it’s also about providing your clients with the support they need so they can return to health, wellness, and work. READ MORE
The Objective of Superannuation
13-04-2023 Australia recently passed a very significant milestone - 30 years of compulsory superannuation. Yet, despite its existence for all this time, it might surprise many that there has never been a legislated objective of superannuation. READ MORE
Snapshot of the Retail Life Insurance Industry
13-04-2023 Dr Jeffrey Scott provides a snapshot of the Retail Life Insurance Industry as at April 2023. READ MORE
Meet Dianna Goss
10-03-2023 Dianna Goss believes that financial equity for women is important and that financial advisers can play a crucial role in helping women to be financially literate. READ MORE
Meet Andrew Bridgland
23-02-2023 With over 40 years in the industry Andrew Bridgland has seen many changes but one critical factor remains: life insurance products can provide much needed security to Australian families, individuals, and businesses. READ MORE
MetLife 360Health: Knowledge Is Power
13-02-2023 We are investing in ways to help look after our customers' health with MetLife 360Health. READ MORE
MetLife experts bring diverse views to CMSF
19-09-2022 At the most recent CMSF Conference in Brisbane, MetLife was delighted to participate in three often lively panel discussions around key topics related to the industry. READ MORE
Experimentation at MetLife
15-06-2022 At MetLife we recognise that experimentation is our pathway to continually improving our business and the experience of our customers. READ MORE
Women in finance
08-03-2022 Fifita Ngaue, our Head of Claims shares her thoughts on being a woman in financial services and how the industry has changed over the years. READ MORE
DEI Month of March
01-03-2022 At MetLife, we believe the key to a positive working environment is creating a collaborative community with diverse perspectives and a united vision. Throughout the month of March we are focussing on DEI at MetLife, with our Committee hosting events to help educate and increase awareness of diversity issues. READ MORE
Changing life stages and how they're driving interest in life insurance
18-01-2022 A desire to provide a reasonable quality of life for loved ones has always been a logical motivator for investing in life insurance. Now more Australians are reviewing their priorities and paying increased attention to how much cover they have at each life stage. READ MORE
Life Insights - A financial advice journey Transcript
15-11-2021 Brother and sister Mia and Ben Johnson from Keyman Financial Services have been in the industry for the last couple of years and are halfway through the Professional Year. They share how they found themselves in the industry and their experience of the Professional Year. READ MORE
Value of Life Insurance - helping superfunds educate their members
20-07-2021 It is more important than ever that we educate super fund members about the value of default insurance within their fund, so that they can make informed decisions about their cover. READ MORE
Communicating the value of life insurance to everyday Australians
19-07-2021 Communicating the value of life insurance to everyday Australians is important, but it’s not always easy. That’s why MetLife has released the Value of Life Insurance Report. READ MORE
Melissa Colonna - ALUCA Nominee 2021
02-06-2021 2021 sees Melissa Colonna nominated for the Rehabilitation Excellence Award at this year’s The Australasian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards. READ MORE
Nick Laurie - ALUCA Nominee 2021
01-06-2021 2021 sees Nicholas (Nick) Laurie nominated for the Rising Star Award at this year’s The Australasian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards. READ MORE
Life Insights - 360Health Virtual Care Transcript
26-04-2021 Jamie Vickers and Dr. Benson Riddle from Teladoc Health discuss MetLife’s latest offering – 360Health Virtual Care. Find out how you and your clients can tap into, and maximise the benefits, of having access to a network of leading local and global specialists and doctors in the comfort of your own home… and at no extra cost. READ MORE
360Health Virtual Care: An introduction
22-04-2021 MetLife has partnered with Teladoc; a leading global provider of Virtual Care to support our customers when they need it the most. READ MORE
360Health Virtual Care: Brings health care to your home
09-04-2021 MetLife now offers a safe and convenient way to access health care advice at home via its 360Health Virtual Care program. READ MORE
Embedding an ethical culture in a new world
24-03-2021 How can we embed an ethical culture in this changing world? Pauline Vamos, Director of the Banking and Finance Oath shares the why and ways to embed ethics into your business. READ MORE
Group insurance: Where to from here?
17-03-2021 Wendy Tse, Chief of Staff and External Affairs at MetLife, shares key insights into the challenges and opportunities ahead for group insurance following her presentation at the ASFA Virtual Conference in February 2021. READ MORE
Life Insights - Matt Lane Transcript
11-03-2021 Matthew Lane, Principal Adviser of Wealth Fundamentals, is there for his clients every step of the way – in particular, at claims time. In this podcast, Matthew shares his learnings and how they’ve enabled him to build a strong and caring claims process. READ MORE
MetLife puts its partners at the centre of everything it does
02-02-2021 Chief Group Insurance Officer James Carey on MetLife’s support for its partners and the role of life insurance in Australia. READ MORE
Life Insights - Michelle's Story Transcript
18-01-2021 Mental health and suicide have touched many within the financial advice industry, including Michelle, whose husband took his own life in early 2020. Michelle wanted to share her story to encourage anyone who is struggling, or know someone who is struggling, to reach out – there is always someone willing to help, you just have to put your hand up. READ MORE
5 tips for the FASEA exam
14-01-2021 Stressed about the FASEA exam? Don’t be. Dr Jeffrey Scott, MetLife’s Head of Advice Strategy, has five tips to help you perform your best. READ MORE
Why MetLife's underwriting process works better
04-01-2021 We have invested in our underwriting process to make it stand out from the competition. Find out how our communication and customer service-centric approach to underwriting can make life easier for advisers. READ MORE
MetLife is here to support you
02-12-2020 Discovering she had income protection was some much-needed good news for Ms M after a breast cancer diagnosis. READ MORE
COVID-19: The industry challenges that lie ahead
19-11-2020 Dean Mulheron, Head of Group Product shares some of the key challenges and opportunities that face the industry. READ MORE
Claims during COVID-19: the human experience is even more important now
27-10-2020 Early in Victoria’s COVID-19 lockdowns MetLife case manager Courtney phoned long-term customer Chantelle to check in and share a claim update. Then she discovered Chantelle needed immediate help – and called her manager. READ MORE
Life Insights - Brent Satill Transcript
22-09-2020 Specialise, specialise, specialise… this is the ethos that lies at the very heart of Curo Financial Services. Over the years, this has allowed Curo Financial Services to not only be great at what they do but has also helped fuel their growth and enabled them to create many centers of influence. In this podcast, Brent Satill, Risk Adviser at Curo Financial Services, explores one of these areas of expertise – claims management. READ MORE
How MetLife Australia is looking after its people during the pandemic
03-09-2020 Understanding the new normal: MetLife Australia's CEO Richard Nunn explains the company's proactive approach to looking after its people, customers and partners during COVID-19. READ MORE
Life Insights - Michael Smith Transcript
13-08-2020 Michael Smith is Managing Partner of Halpin Wealth, one of South Australia’s largest and longest-serving financial planning companies. In this podcast, Michael shares his tips for success and the power of continually assessing yourself, your processes and your client interactions to ensure you are always on top of your game. READ MORE
Tech Tips for Advisers Working Wherever You Need to be
06-07-2020 David McLean is a financial planner and the owner of Titan Financial Planning. While many of us may have been scrambling to embrace high tech solutions to managing our businesses, David was using tech to make his business run smoother well before the COVID-19 pandemic took root. READ MORE
Life Insights - David McLean Podcast Transcript
01-07-2020 David McLean, former professional football player and tech savvy financial adviser, has effectively harnessed technology to build a successful business, long before COVID forced us to. In this podcast, David shares some of his favourite technology platforms and how he’s implemented them to efficiently and effectively service his clients – both nationally and internationally. READ MORE
Life Insights - Grahame Evans Podcast Transcript
22-06-2020 Grahame Evans has seen it all. As a veteran who’s been in the industry for over 40 years, he’s been through every major event since the beginning of the advice industry in Australia. In this podcast, Grahame shares his learnings along the way – including the value of good communication and how he navigated through the 1991 recession. READ MORE
Innovation thrives at MetLife
18-06-2020 External disruption can be a great time to innovate. With the disruption of a global pandemic, along with additional workloads that COVID-19 has caused, MetLife Australia has embraced experimentation, digitising and persisted with the opportunity to transform to benefit our customers, partners and staff. READ MORE
Life Insights - Hugh Robertson Podcast Transcript
28-05-2020 This transcript is from the MetLife Insights podcast with Hugh Robertson – industry superstar and 2018 AFA Financial Adviser of the Year. READ MORE
Why MetLife?
14-04-2020 An easy reference guide that explains who MetLife is, our unique product features, and why we’re a global leader in insurance that supports advisers to offer the best advice. READ MORE
10 tips for advisers
03-02-2020 Metlife’s experts share their insider tips on keeping existing clients, attracting new ones and growing your business in times of industry change. READ MORE
The retail claims process
28-11-2019 When it comes to making a claim, MetLife’s Peter Kelly says it’s vital your clients know you’ll be helping them with the hard work so they can focus on other things. READ MORE
Why advisers need to strengthen connections with their clients
24-09-2019 Our research reveals financial advisers risk losing clients if they fail to demonstrate long term value of advice. READ MORE
High stress after the Banking Royal Commission
26-03-2019 Margo Lydon the Chief Executive Officer of SuperFriend shares some of the insights from their Financial and Insurance Services Profile Report. READ MORE
International Women's Day
08-03-2019 International Women’s Day (IWD) is a global celebration of the social, economic, cultural and political achievements of women around the world. READ MORE
An agile approach
05-03-2019 MetLife’s agile approach is seeing products rapidly evolve in line with client and adviser needs. Janhvi Chadha, Product Manager for MetLife Australia’s Differentiate Program, explains how the new approach works and why it has been implemented. READ MORE
Survey says: 7 lessons for financial advisers
09-10-2018 Nothing succeeds like heeding client feedback. Our major survey of the financial advice sector reveals just what clients are looking for. READ MORE
MetLife launches virtual reality in India
08-03-2017 Ground breaking technology is set to revolutionise the concept of customer service through a differentiated, immersive and personalised experience. READ MORE
Life Insurance in superannuation working group
08-03-2017 The Life Insurance in Superannuation Working Group released the first of three discussion papers about key elements of its work program to improve superannuation for Australians. READ MORE
Opting out of Superannuation
14-03-2016 Super has been a hot topic of discussion since media reports emerged that the government was considering a change to compulsory contributions. So what would the ability to opt out of super mean for low income earners? READ MORE
