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Industry Insights

One year on

One Year On: How advisers helped drive change to the policy anniversary process

We reflect on how adviser feedback was a crucial part of redeveloping the MetLife Protect policy anniversary process, making it more valuable for clients and easier for advisers. READ MORE
How the retail long-running team used agile to improve delivery

How the retail long-running team used agile to improve delivery

Retail platform owner, Arti Kumar, shares a mini-retro on how her team used agile principles to improve the experience for both advisers and customers. READ MORE
Authentic leadership

Authentic leadership

What is authentic leadership? Chesne Stafford shares her thoughts following the Women in Insurance Leadership Summit. READ MORE
Bringing innovation to life

Bringing innovation to life

While we are implementing digital solutions, we constantly think about how we are providing a caring experience and it’s a challenge that we try and work through. READ MORE
High stress after the Banking Royal Commission

High stress after the Banking Royal Commission  

Margo Lydon the Chief Executive Officer of SuperFriend shares some of the insights from their Financial and Insurance Services Profile Report. READ MORE
International Women's Day

International Women's Day

International Women’s Day (IWD) is a global celebration of the social, economic, cultural and political achievements of women around the world. READ MORE
An agile approach

An agile approach

MetLife’s agile approach is seeing products rapidly evolve in line with client and adviser needs. Janhvi Chadha, Product Manager for MetLife Australia’s Differentiate Program, explains how the new approach works and why it has been implemented.   READ MORE
Trust in the Life Insurance Industry

Trust in the Life Insurance Industry

James Carey, Head of Group Pricing looks at how insurers and trustees can collaborate in relation to the changing regulatory environment and looks at the important issue of trust in the industry.  READ MORE
Survey says: 7 lessons for financial advisers

Survey says: 7 lessons for financial advisers

Nothing succeeds like heeding client feedback. Our major survey of the financial advice sector reveals just what clients are looking for. READ MORE
MetLife has partnered with ACORD

MetLife Continues to Innovate Within the Insurance Market.  

MetLife has partnered with ACORD to develop Australia’s first Life Insurance claims lodgement API.  This technology allows greater flexibility to improve technology implementation timelines and the overall member experience. READ MORE
MetLife launches virtual reality in India

MetLife launches virtual reality in India 

Ground breaking technology is set to revolutionise the concept of customer service through a differentiated, immersive and personalised experience.  READ MORE
Life Insurance in superannuation working group

Life Insurance in superannuation working group 

The Life Insurance in Superannuation Working Group released the first of three discussion papers about key elements of its work program to improve superannuation for Australians. READ MORE
Opting out of Super

Opting out of Superannuation

Super has been a hot topic of discussion since media reports emerged that the government was considering a change to compulsory contributions. So what would the ability to opt out of super mean for low income earners?  READ MORE
5 Trends Shaping Australian Insurance

5 Trends Shaping Australian Insurance

Legislative reform, consumer trends and tech advances look set to change the insurance landscape in the year ahead. READ MORE
Innovation in the Life Insurance Industry

Innovation in the Life Insurance Industry

The insurance industry must transform its thinking to be more innovative. READ MORE