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Industry Insights

Digital insurance solutions to regenerate the group risk market in Australia

Digital insurance solutions to regenerate the group risk market in Australia

We should think big, but it’s time to start small; Dean Mulheron, Head of Group Product, MetLife Australia discusses digital insurance solutions to regenerate the group risk market in Australia. READ MORE
Life Insights - A Mental Health Journey Transcript

Life Insights - A Mental Health Journey Transcript

To coincide with World Suicide Prevention Day and RUOK Day, Greg Nunan shares his mental health journey in this candid podcast with Rachel Towel – from his own personal struggles to volunteering for a mental health support group to help others going through a tough time. READ MORE
Why life insurers have a bigger role to play in supporting customers mental health

Why life insurers have a bigger role to play in supporting customers mental health

As we continue to feel the profound health impacts of the COVID-19 pandemic, supporting the mental health of Australians has become an even more urgent priority. READ MORE
How the life insurance industry is strengthening our communities

How the life insurance industry is strengthening our communities

The value of the life insurance industry extends far beyond premium dollars and taxpayer savings; it also has a positive and lasting impact on the communities in which life insurers operate. READ MORE
Value of Life Insurance - helping superfunds educate their members

Value of Life Insurance - helping superfunds educate their members

It is more important than ever that we educate super fund members about the value of default insurance within their fund, so that they can make informed decisions about their cover. READ MORE
Communicating the value of life insurance to everyday Australians

Communicating the value of life insurance to everyday Australians

Communicating the value of life insurance to everyday Australians is important, but it’s not always easy. That’s why MetLife has released the Value of Life Insurance Report. READ MORE
Industry wrap up: Professional Planner’s Licensee Summit

Industry wrap up: Professional Planner’s Licensee Summit

The Professional Planner's Licensee Summit focused on best-in-class digital advice offering and exploring emerging customer and business models to increase ROI to accelerate business growth and profitability. READ MORE
Shifting the claims management culture

Shifting the claims management culture

David Campbell discusses an opportunity to further uplift our industry’s claims management culture. READ MORE
Sonya Strachan - ALUCA Nominee 2021

Sonya Strachan - ALUCA Nominee 2021

2021 sees Sonya Strachan nominated for the Underwriting Excellence Award at this year’s The Australasian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards. READ MORE
Brad Barker - ALUCA Nominee 2021

Brad Barker - ALUCA Nominee 2021

2021 sees Brad Barker nominated for the David Mico Education Award at this year’s The Australasian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards. READ MORE
Melissa Colonna - ALUCA Nominee 2021

Melissa Colonna - ALUCA Nominee 2021

2021 sees Melissa Colonna nominated for the Rehabilitation Excellence Award at this year’s The Australasian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards. READ MORE
Nick Laurie - ALUCA Nominee 2021

Nick Laurie - ALUCA Nominee 2021

2021 sees Nicholas (Nick) Laurie nominated for the Rising Star Award  at this year’s The Australasian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards. READ MORE
Victor Tran - ALUCA Nominee 2021

Victor Tran - ALUCA Nominee 2021

2021 sees Victor Tran nominated for the Excellence in Claims Award at this year’s The Australasian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards. READ MORE
Life Insights - 360Health Virtual Care Transcript

Life Insights - 360Health Virtual Care Transcript

Mark Raberger, together with Jamie Vickers and Dr. Benson Riddle from Teladoc Health discuss MetLife’s latest offering – 360Health Virtual Care. Find out how you and your clients can tap into, and maximise the benefits, of having access to a network of leading local and global specialists and doctors in the comfort of your own home… and at no extra cost. READ MORE
360Health Virtual Care: An introduction

360Health Virtual Care: An introduction

MetLife has partnered with Teladoc; a leading global provider of Virtual Care to support our customers when they need it the most. READ MORE
MetLife 360Health: Knowledge Is Power

MetLife 360Health: Knowledge Is Power

We are investing in ways to help look after your clients' health with MetLife 360Health. Discover how MetLife 360Health can help your clients live healthier for longer.  READ MORE
360Health Virtual Care: Brings health care to your home

360Health Virtual Care: Brings health care to your home

MetLife now offers a safe and convenient way to access health care advice at home via its 360Health Virtual Care program. Read about it in our explainer here. READ MORE
Embedding an ethical culture in a new world

Embedding an ethical culture in a new world

How can we embed an ethical culture in this changing world? Pauline Vamos, Director of the Banking and Finance Oath shares the why and ways to embed ethics into your business. READ MORE
Group insurance: Where to from here?

Group insurance: Where to from here?

Wendy Tse, Chief of Staff and External Affairs at MetLife, shares key insights into the challenges and opportunities ahead for group insurance following her presentation at the ASFA Virtual Conference in February 2021. READ MORE
Life Insights - Matt Lane Transcript

Life Insights - Matt Lane Transcript

Matthew Lane, Principal Adviser of Wealth Fundamentals, is there for his clients every step of the way – in particular, at claims time. In this podcast, Matthew shares his learnings and how they’ve enabled him to build a strong and caring claims process. READ MORE
Women in finance

Women in finance

Fifita Ngaue, our Head of Claims shares her thoughts on being a woman in financial services and how the industry has changed over the years. READ MORE
Meet Meray

Meet Meray El-Khoury, Chief Retail Insurance Officer at MetLife, and discover her vision for supporting advisers.

Meet Meray El-Khoury, Chief Retail Insurance Officer at MetLife, and discover her vision for supporting advisers. READ MORE
MetLife’s vision for looking after its corporate partners

MetLife’s vision for looking after its corporate partners

James Carey, MetLife’s Chief Group Insurance Officer, outlines his vision for the future of sustainable pricing, partner offerings and consumer fairness. READ MORE
MetLife puts its partners at the centre of everything it does

MetLife puts its partners at the centre of everything it does

Chief Group Insurance Officer James Carey on MetLife’s support for its partners and the role of life insurance in Australia. READ MORE
Life Insights - Michelle's Story Transcript

Life Insights - Michelle's Story Transcript

Mental health and suicide have touched many within the financial advice industry, including Michelle, whose husband took his own life in early 2020. Michelle wanted to share her story to encourage anyone who is struggling, or know someone who is struggling, to reach out – there is always someone willing to help, you just have to put your hand up.  READ MORE
5 tips for the FASEA exam

5 tips for the FASEA exam

Stressed about the FASEA exam? Don’t be. Dr Jeffrey Scott, MetLife’s Head of Advice Strategy, has five tips to help you perform your best. READ MORE
Underwriting Edge

Why MetLife's underwriting process works better

We have invested in our underwriting process to make it stand out from the competition. Find out how our communication and customer service-centric approach to underwriting can make life easier for advisers. READ MORE
MetLife is here to support you

MetLife is here to support you

Discovering she had income protection was some much-needed good news for Ms M after a breast cancer diagnosis. READ MORE
COVID-19: The industry challenges that lie ahead

COVID-19: The industry challenges that lie ahead

Dean Mulheron, Head of Group Product shares some of the key challenges and opportunities that face the industry. READ MORE
How MetLife Australia is building a sustainable, profitable future for retail advisers

How MetLife Australia is building a sustainable, profitable future for retail advisers

Chief Retail Insurance Officer Meray El-Khoury explains her vision for a sustainable, supportive and technology-led retail business at MetLife Australia. READ MORE
Life Insights - Mental Health Transcript

Life Insights - Mental Health Transcript

Noel Lord talks to FPA Chair Marisa Broome and AFA CEO Phil Kewin about the mental wellbeing of financial planners and others in the financial services industry, especially in the wake of the COVID-19 pandemic. READ MORE
Claims during COVID-19: the human experience is even more important now

Claims during COVID-19: the human experience is even more important now

Early in Victoria’s COVID-19 lockdowns MetLife case manager Courtney phoned long-term customer Chantelle to check in and share a claim update. Then she discovered Chantelle needed immediate help – and called her manager. READ MORE
Wellbeing support for Financial Advisers

Wellbeing support for Financial Advisers

These are some of the most challenging times in our industry. We want to help advisers understand they have dedicated support and places they can come to in times of need. READ MORE
Life Insights - Brent Satill Transcript

Life Insights - Brent Satill Transcript

Specialise, specialise, specialise… this is the ethos that lies at the very heart of Curo Financial Services. Over the years, this has allowed Curo Financial Services to not only be great at what they do but has also helped fuel their growth and enabled them to create many centers of influence. In this podcast, Brent Satill, Risk Adviser at Curo Financial Services, explores one of these areas of expertise – claims management. READ MORE
Sustainability at MetLife our employees

Sustainability at MetLife, our employees

At MetLife, we have spent more than 150 years keeping our promises to employees, making sure we are always there navigating change with confidence and purpose. READ MORE
How MetLife Australia is looking after its people during the pandemic

How MetLife Australia is looking after its people during the pandemic

Understanding the new normal: MetLife Australia's CEO Richard Nunn explains the company's proactive approach to looking after its people, customers and partners during COVID-19. READ MORE
Life Insights - Michael Smith Transcript

Life Insights - Michael Smith Transcript

Michael Smith is Managing Partner of Halpin Wealth, one of South Australia’s largest and longest-serving financial planning companies. In this podcast, Michael shares his tips for success and the power of continually assessing yourself, your processes and your client interactions to ensure you are always on top of your game. READ MORE
Life Insights - Sam Robinson Transcript

Life Insights - Sam Robinson Transcript

Sam Robinson, Director of Pursue Wealth, prefers to call her clients members of the Pursue Wealth community – a group of like minded people who share the same gusto and passion for financial freedom through wealth accumulation. Sam sees herself as her members’ accountability buddy and in this podcast, Sam shares the various ways she engages with her community to help them plan and achieve their dream lifestyle. READ MORE
Tech Tips for Advisers Working Wherever You Need to be

Tech Tips for Advisers Working Wherever You Need to be

David McLean is a financial planner and the owner of Titan Financial Planning. While many of us may have been scrambling to embrace high tech solutions to managing our businesses, David was using tech to make his business run smoother well before the COVID-19 pandemic took root. READ MORE
Life Insights - David McLean Podcast Transcript

Life Insights - David McLean Podcast Transcript

David McLean, former professional football player and tech savvy financial adviser, has effectively harnessed technology to build a successful business, long before COVID forced us to. In this podcast, David shares some of his favourite technology platforms and how he’s implemented them to efficiently and effectively service his clients – both nationally and internationally. READ MORE
Life Insights - Grahame Evans Podcast Transcript

Life Insights - Grahame Evans Podcast Transcript

Grahame Evans has seen it all. As a veteran who’s been in the industry for over 40 years, he’s been through every major event since the beginning of the advice industry in Australia. In this podcast, Grahame shares his learnings along the way – including the value of good communication and how he navigated through the 1991 recession. READ MORE
Meet the Support Team

Meet the Support Team

Meet the team working to ensure advisers have the tools and support they need to work with MetLife efficiently and effectively every time. READ MORE
Innovation thrives at MetLife

Innovation thrives at MetLife

External disruption can be a great time to innovate. With the disruption of a global pandemic, along with additional workloads that COVID-19 has caused, MetLife Australia has embraced experimentation, digitising and persisted with the opportunity to transform to benefit our customers, partners and staff. READ MORE
Virtual Onboarding

Virtual Onboarding

As the way we work has changed, we have onboarded many new employees remotely, including providing any technical training they may need. Members of our onboarding team provide tips to others looking to onboard staff during these times. READ MORE
Training staff in the time of COVID-19

Training staff in the time of COVID-19

Allyson Carlile, Head of People and Culture, at MetLife Australia talks about people development and the need to adapt during a pandemic. READ MORE
Life Insights - Marisa Broome Podcast Transcript

Life Insights - Marisa Broome Podcast Transcript

This transcript is from the MetLife Insights podcast with Marisa Broome- industry icon, passionate financial adviser and FPA Chair. READ MORE
Life Insights - Hugh Robertson Podcast Transcript

Life Insights - Hugh Robertson Podcast Transcript

This transcript is from the MetLife Insights podcast with Hugh Robertson – industry superstar and 2018 AFA Financial Adviser of the Year. READ MORE
Meet the Team - Dianna Goss

Meet the Team - Dianna Goss

Dianna Goss, the face of MetLife in Western Australia, explains the value a local team can bring to our advisers regardless of what side of the country they’re on. READ MORE
Richard Nunn One Year on

Richard Nunn One Year on

CEO Richard Nunn reflects on his first year at MetLife and looks at what the future holds. READ MORE
Keeping customers and partners connected

Keeping customers and partners connected 

How MetLife is keeping customers and partners connected during the global shutdown. READ MORE
Support for advisers and clients during COVID-19

Support for advisers and clients during COVID-19

From premium waivers to hosting a webinar series for advisers, find out about MetLife’s rapid response to support advisers, customers, and employees during COVID-19. READ MORE
Trauma

Trauma

Trauma Insurance is often the last policy clients think about. It’s also one of the most important if someone suddenly becomes ill or injured.  READ MORE
Why MetLife?

Why MetLife?

An easy reference guide that explains who MetLife is, our unique product features, and why we’re a global leader in insurance that supports advisers to offer the best advice. READ MORE
Meet the SA Team

Meet the SA Team

Meet Andrew Bridgland and Karren Toohey, the dynamic duo charged with supporting advisers in South Australia. READ MORE
Q&A with James Carey, Head of Group Insurance at MetLife

Q&A with James Carey, Head of Group Insurance at MetLife

James outlines the work he and his team are doing in product development in the wake of legislative changes and the backdrop of COVID-19. READ MORE
6 tips for talking to young members about insurance inside super

6 tips for talking to young members about insurance inside super

How do you talk to a generation who couldn't care less about their insurance or super, and don't trust financial institutions? MetLife's Brian Jacobs offers 6 valuable insights that can help.  READ MORE
10 tips for advisers

10 tips for advisers

Metlife’s experts share their insider tips on keeping existing clients, attracting new ones and growing your business in times of industry change. READ MORE
Communication more important than cost when it comes to choosing a financial adviser

Communication more important than cost when it comes to choosing a financial adviser

The financial advice industry may be surprised to learn that when it comes to choosing a financial adviser, most consumers are more concerned about how an adviser communicates than the cost of the actual advice. READ MORE
Income protection policies

Income protection policies

APRA have proposed a number of changes to retail (advised) income protection. READ MORE
The retail claims process

The retail claims process

When it comes to making a claim, MetLife’s Peter Kelly says it’s vital your clients know you’ll be helping them with the hard work so they can focus on other things. READ MORE
The one thing advisers should be doing to boost client retention and referrals

The one thing advisers should be doing to boost client retention and referrals

Almost a third of consumers and half of SME’s are considering either changing their current adviser, or ceasing to use one completely, what is the one thing to do to boost client retention and referrals? READ MORE
Do your clients understand how commissions work?

Do your clients understand how commissions work?

Of the many learnings to come out of the Royal Commission, none are as important as the need for honest and transparent communications between financial advisers and their clients when it comes to financial products and services. READ MORE
Why advisers need to strengthen connections with their clients

Why advisers need to strengthen connections with their clients

Our research reveals financial advisers risk losing clients if they fail to demonstrate long term value of advice. READ MORE
Adviser-Client Research 2019 - Client Retention

Adviser-Client Research 2019 - Client Retention

Our research reveals financial advisers risk losing clients if they fail to demonstrate long term value of advice. READ MORE
One year on

One Year On: How advisers helped drive change to the policy anniversary process

We reflect on how adviser feedback was a crucial part of redeveloping the MetLife Protect policy anniversary process, making it more valuable for clients and easier for advisers. READ MORE
How the retail long-running team used agile to improve delivery

How the retail long-running team used agile to improve delivery

Retail platform owner, Arti Kumar, shares a mini-retro on how her team used agile principles to improve the experience for both advisers and customers. READ MORE
Authentic leadership

Authentic leadership

What is authentic leadership? Chesne Stafford shares her thoughts following the Women in Insurance Leadership Summit. READ MORE
Bringing innovation to life

Bringing innovation to life

While we are implementing digital solutions, we constantly think about how we are providing a caring experience and it’s a challenge that we try and work through. READ MORE
High stress after the Banking Royal Commission

High stress after the Banking Royal Commission  

Margo Lydon the Chief Executive Officer of SuperFriend shares some of the insights from their Financial and Insurance Services Profile Report. READ MORE
International Women's Day

International Women's Day

International Women’s Day (IWD) is a global celebration of the social, economic, cultural and political achievements of women around the world. READ MORE
An agile approach

An agile approach

MetLife’s agile approach is seeing products rapidly evolve in line with client and adviser needs. Janhvi Chadha, Product Manager for MetLife Australia’s Differentiate Program, explains how the new approach works and why it has been implemented.   READ MORE
Trust in the Life Insurance Industry

Trust in the Life Insurance Industry

James Carey, Head of Group Pricing looks at how insurers and trustees can collaborate in relation to the changing regulatory environment and looks at the important issue of trust in the industry.  READ MORE
Survey says: 7 lessons for financial advisers

Survey says: 7 lessons for financial advisers

Nothing succeeds like heeding client feedback. Our major survey of the financial advice sector reveals just what clients are looking for. READ MORE
MetLife has partnered with ACORD

MetLife Continues to Innovate Within the Insurance Market.  

MetLife has partnered with ACORD to develop Australia’s first Life Insurance claims lodgement API.  This technology allows greater flexibility to improve technology implementation timelines and the overall member experience. READ MORE
MetLife launches virtual reality in India

MetLife launches virtual reality in India 

Ground breaking technology is set to revolutionise the concept of customer service through a differentiated, immersive and personalised experience.  READ MORE
Life Insurance in superannuation working group

Life Insurance in superannuation working group 

The Life Insurance in Superannuation Working Group released the first of three discussion papers about key elements of its work program to improve superannuation for Australians. READ MORE
Opting out of Super

Opting out of Superannuation

Super has been a hot topic of discussion since media reports emerged that the government was considering a change to compulsory contributions. So what would the ability to opt out of super mean for low income earners?  READ MORE
5 Trends Shaping Australian Insurance

5 Trends Shaping Australian Insurance

Legislative reform, consumer trends and tech advances look set to change the insurance landscape in the year ahead. READ MORE
Innovation in the Life Insurance Industry

Innovation in the Life Insurance Industry

The insurance industry must transform its thinking to be more innovative. READ MORE

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