Sales manager Dianna Goss explains why having a local team is important for advisers.

What does your role involve?

I’ve been working with MetLife in Western Australia since December 2019, providing service and support to financial advisers throughout the state.

What’s something people most likely don’t know about you?

I grew up in a small country town in the south-west of Western Australia.  I have three brothers, and two of them still work the family farm.

What do you feel you bring to the WA team to support advisers?

I have more than 25 years’ experience across the industry, including general insurance, managed investments, share trading and financial planning, which certainly helps when talking to financial advisers. I really enjoy sharing my knowledge about our products and the Adviser Tools, because ultimately, it's about empowering advisers to offer Metlife Protect, and life insurance in general, confidently.  My number one priority is providing exceptional service to our clients and stakeholders – and I love my job!

Why do you feel it’s important for advisers to have a local team?

It’s especially important in WA due to the time difference and it reinforces MetLife’s commitment to Western Australia by having a local presence. It's important advisers know they have an experienced, local decision-maker they can trust, who can help them when they need it.

What would you like advisers to know about MetLife?

We’re 152 years old!  Founded in New York, MetLife entered the Australian market in July 2005 and operates in more than 40 countries.

What excites you about MetLife Protect?

I truly believe modular cover is the future for life insurance, particularly with so much pressure on premiums and affordability for everyday Australians. It's something new that offers unique flexibility, and advisers are ready for that. I feel really privileged to be the one to launch it with them.

What has really stood out for you about MetLife since you've joined?

Enthusiasm, kindness and support – and nothing is too much trouble.  What also really stands out is that the leadership team and management are committed to supporting staff both professionally and personally.  They're really open to new ideas and supportive of the notion that sometimes you've got to do things wrong to find out what's right.  I really like that.

Find out more about how MetLife helps advisers wherever you are.