Chief Retail Insurance Officer by day and karaoke queen by night. Introducing Meray El-Khoury, who’s also a passionate holidaymaker and destination decider.

What is your role at MetLife?

As Chief Retail Insurance Officer, I lead and manage the retail life insurance product portfolio including the product design, development and general management functions of MetLife’s Retail Insurance team.

What’s your vision for how MetLife can support advisers?

We want advisers to know we care. Their success is our success. We want advisers to share with us how we can support them to thrive in this evolving environment.

Being part of a global company means we have access to international and local market insights we will share with advisers.

We want to be the insurer advisers trust. Come to us when you have questions about what’s happening in the industry.

Our aim is to build a sustainable business that is around for the long run.

Why should advisers recommend MetLife Protect to clients?

MetLife is a stable, globally known brand with 152 years of experience. We’ll be here today, tomorrow and in the future. We've made it easier for you to protect what matters most to your clients as their life changes, with building blocks of flexible life cover.

Clients can only get MetLife Protect and MetLife Protect Super through advisers, so we’ve created these products to ensure you can feel confident recommending them to your clients. These products are developed to provide:

  • the right type/s of cover for your client needs
  • the appropriate amount of cover
  • insurance that is structured cost-effectively.

MetLife Protect and MetLife Protect Super provide advisers with a more personalised, smarter solution, to better meet the needs of a diverse client base.

What’s been your biggest career highlight so far?

In my previous job I was part of a sales team that went from having no market presence to number one in the corporate and institutional superannuation market. I helped grow the brand and was involved in some of the company’s largest superannuation deals.

We were winning about eight or nine of every 10 tenders and I left after five years on a career high. I’m hoping to create new highlights here at MetLife.

What about a personal highlight?

My parents immigrated to Australia from Lebanon in the 1970s during the civil war.

They came here with nothing but determination to work hard to create a life for themselves and the family they would eventually have.

My parents hadn't had access to the type of education I was able to receive in Australia, so  it was very important for them that I had the best education possible.

They taught me the importance of hard work and how to juggle work and study.

Today I’m honoured to be able to say that I’m a qualified Actuary, working in an industry that I love and respect.

Since joining MetLife what has stood out most to you about the company?

MetLife is a global brand with an established presence in more than 40 countries. In Australia we’re in a unique position as an emerging player in the Retail Insurance space. We’ve got a clean book of business, which we are looking to protect from an underwriting and pricing prospective. I can see this in the way we invest in all aspects of our Retail Insurance offering.

What’s one thing you’d like to achieve during your time at MetLife?

I want to know advisers trust us and our offering to their clients. There’s still a lot to do to promote our proposition more broadly, particularly what's unique about our products, and why an adviser would choose to do business with us.

What’s something most people wouldn’t know about you?

Don’t peg me as your traditional Actuary! I’m active (love to ski), I’ll give anything a go (I’ve even done a stint at stand-up comedy), and I love a good night out at karaoke.

Find out how MetLife Protect can be tailored to each client’s unique needs.