Meet the Team: MetLife’s dynamic duo in SA, Andrew Bridgland and Karren Toohey

What are your roles at MetLife?

Andrew: I’m the State Manager. My role is to launch MetLife retail into South Australia and Western Australia and grow MetLife’s retail business through financial advisers.

Karren: I’m a Sales Associate and I make sure Andrew’s team has quality admin support so they’re ready to rock and roll.

What do you each bring to the adviser experience in South Australia?

Andrew: I've had a 38-year career in all areas of insurance and financial services and ran my own business for 12 years. What I bring to the table is more than just a product discussion. I’ll partner with you to help grow your business.

Karren: I make sure advisers and their support staff have all the help they need with quotes, online applications and staff training.

What are some of the ways you support advisers?

Andrew: Responsiveness. I commit to a 24-hour response time for enquiries.

Even if I don't have a solution yet, I’ll keep you informed every step of the way.

I’ll also be honest, approachable and listen to your ideas and concerns. If you need a PDS and it’s too late for a courier, I’ll jump in the car and drop it off, because you might be seeing a client that night.

I find ways to do those little things that turn service from good to great.

Karren: It's vital our service offering is outstanding compared to other providers, so for me it’s also the little things that make a difference.

I want the brand to succeed in South Australia, so I’ll always go over and above.

What stands out for you about your experience working at MetLife?

Karren: The culture is exceptional, in particular my onboarding experience. Everyone across the board has been awesome in supporting me to get up and running.

Andrew: I second that. But also, the sheer size of MetLife. Being part of a global organisation that offers so much support is a new experience and has been really welcome.

What's one thing most people you work with don't know about you?

Andrew: I started my career in a department store selling men's shoes.

Karren: I'm into horsepower and ride a Harley Davidson.

What excites you about MetLife Protect?

Andrew: It’s a completely different product than most in the marketplace. The modular approach is excellent because it caters for people’s different life stages and circumstances.

Meet MetLife's State Managers and sales teams across Australia.