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Shifting the claims management culture

Shifting the claims management culture

David Campbell discusses an opportunity to further uplift our industry’s claims management culture. READ MORE
MetLife is here to support you

MetLife is here to support you

Discovering she had income protection was some much-needed good news for Ms M after a breast cancer diagnosis. READ MORE
Claims during COVID-19: the human experience is even more important now

Claims during COVID-19: the human experience is even more important now

Early in Victoria’s COVID-19 lockdowns MetLife case manager Courtney phoned long-term customer Chantelle to check in and share a claim update. Then she discovered Chantelle needed immediate help – and called her manager. READ MORE
Keeping the mental health of people on claim front of mind

Keeping the mental health of people on claim front of mind

Now, more than ever life is stressful. Being ill or injured can make this even more difficult and certainly more complicated. To ensure that we support our customers’ mental health at all times we have adopted key principles to support them now more than ever. READ MORE

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