Your client’s insurance will be cancelled if there are not enough funds in their superannuation account to cover the cost of their premiums. If they wish for their insurance to continue, they will need to make sure there are funds in their superannuation account to cover the cost of insurance premiums each month.
If their insurance is cancelled and they still remain a member of their super fund, there are options for them to reinstate their insurance. Please refer them to the Insurance Guide or the Product Disclosure Statement on their fund’s website for conditions relevant to their fund.
Where can I find information on how to make a claim and the claims process?