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Superannuation COVID-19 FAQs

Your COVID-19 questions answered for insurance cover that is inside your superannuation.

General policy information
Is there a COVID-19 exclusion on my policy? Collapsed Expanded

No.

If I contract COVID-19, am I eligible to be paid a TPD benefit? Collapsed Expanded

The current information available suggests that most people who contract COVID-19 recover within 14 days and return to their normal activities. The long-term health impacts or complications of COVID-19 remains unclear. If you have long term permanent health complications resulting from COVID-19, then you may be eligible to be paid a TPD benefit. 

If I contract COVID-19, would I be eligible to be paid a benefit on my Group Salary Continuance (GSC) or Income Protection (IP) cover? Collapsed Expanded

In many circumstances, COVID-19 runs its normal course in approximately 14 days. Generally, if you are illness and symptom free after 14 days, you will not meet the Waiting Period requirement of your group insurance policy, and a benefit would not be paid. If the virus persists past the nominated Waiting Period and you’re unable to work at full capacity due to COVID-19, you may be eligible to be paid a benefit under your GSC or IP policy.

Will I still be covered by my MetLife group insurance policy if I travel internationally? Collapsed Expanded

Yes. Most of our group insurance policies provide worldwide insurance cover 24 hours a day.  Travel will be excluded while government enforced travel bans are in place and for travel to countries rated DFAT level 3 and 4 (which was the case prior to the government enforced travel ban) once the ban is lifted.  Please be aware that travel arrangements are required to be disclosed as part of any application for new or increased cover. 

Current claims
I have an existing Income Protection claim with MetLife, will you still be able to honour this claim? Collapsed Expanded

Yes, we will honour existing claims which continue to meet your policy terms and conditions. Our teams are all working remotely and are still here to support you throughout your claim. During these challenging and unpredictable times, our first priority is to continue providing support, responsiveness and service to our customers, including paying claims.

Is there any impact to the time it will take to review my claim? Collapsed Expanded

We’re currently experiencing larger than usual volumes of claims and time frames may be longer than expected. But rest assured your dedicated claims manager we will be in contact within 10 business days of receiving your claim to guide you through the process.

Applying for new or additional cover
If I am diagnosed with COVID-19, can I later apply for additional life insurance (beyond what is provided as default cover)? Collapsed Expanded

Yes, you may apply for additional cover. However, MetLife will defer the underwriting decision for at least three months until you have received a clean bill of health from your doctor confirming you are illness and symptom free and have no ongoing respiratory complications.

If I join a new superannuation fund, will I still be eligible to receive the default cover provided under my fund’s MetLife group insurance policy? Collapsed Expanded

As a new fund member, you can still join their MetLife group insurance policy and receive default cover under existing standard policy terms. It’s important to review the terms and conditions of the policy relating to employment and how they relate to your current situation. Check your fund’s Insurance Guide, Product Disclosure Statement, or Policy Document from your superannuation or policy provider.

If I have visited a country or region that is considered a COVID-19 risk, can I still apply for life insurance beyond the default level of cover? Collapsed Expanded

Yes, you may apply for additional cover. However, MetLife will defer the underwriting decision until you have received a clean bill of health from your doctor confirming you are illness and symptom free, after a minimum 14-day period of self-isolation. 

Can I still apply for additional cover through a special offer that requires limited or no underwriting (for example; New Member Offers, Life Events or Individual Insurance Transfers)? Collapsed Expanded

Yes. Where additional cover is currently provided with no or limited underwriting, they will still be available, subject to standard policy terms. Check your fund’s Insurance Guide, Product Disclosure Statement, or Policy Document available from your superannuation or policy provider.

Impacts on employment
If I am self-isolating without a positive diagnosis of COVID-19 and am unable to work, am I eligible to be paid a benefit on my Group Salary Continuance (GSC) or Income Protection (IP) cover? Collapsed Expanded

No, you are only eligible to be paid a benefit on your GSC or IP cover if you can’t work solely due to illness or injury and satisfy the nominated Waiting Period.

If I lose my job due to the economic impacts of COVID-19, am I eligible to be paid a benefit on my Group Salary Continuance (GSC) or Income Protection (IP) cover? Collapsed Expanded

No, you’re only eligible to be paid a benefit on your GSC or IP cover if you can’t work solely due to illness or injury and satisfy the nominated Waiting Period.

If I am stood down from my employment, will this impact my ability to claim for Income Protection (IP) benefits? Collapsed Expanded

No. As long as you meet the usual claim requirements and have an inability to work due to illness or injury.

If you are stood down as defined under the Fair Work Act you’re considered by MetLife to be on leave without pay. Generally, for super fund members on leave without pay, any benefits would commence at the end of that leave without pay period. If you are stood down due to COVID-19, MetLife will disregard this standard condition and will commence benefits at the end of the relevant waiting period. For more information on waiting periods, please read about the MetLife Claim Process here. Any minimum work hour requirements will still apply, based on the period prior to any stand down. Any benefits payable will be based on average income for the previous twelve months prior to the date of disablement.

Will my IP benefits payments be affected by the Government JobKeeper Payment? Collapsed Expanded

At this stage no. If you are eligible to receive the Government JobKeeper Payment, MetLife will exclude that payment from any benefit offsets that usually would apply for new and existing claims in progress. MetLife will monitor this regularly and may choose to alter its position as the situation unfolds.

If I lose my job due to the economic impacts of COVID-19, can I still apply to increase my Death, TPD and or IP cover? Collapsed Expanded

You must be employed in order to be accepted for any new application or increase of TPD and IP cover. This is a standard underwriting approach for anyone applying for TPD and IP cover during periods of unemployment, unrelated to the developments of the COVID-19 pandemic. Both TPD and IP policies are primarily designed for those in gainful employment. The purpose of IP cover is to replace your employment income at the time a disability occurs. If you are not employed there may be no benefit to apply or increase for new IP cover.  

You can continue to apply and be accepted for Death cover whilst unemployed, subject to the underwriting terms offered.

More information

If you require further information, please speak to your superannuation fund.

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