EQUIP SUPER | METLIFE 360HEALTH
360Health | Award-winning health and wellbeing
For Equip Super members and their families
Support today, with tomorrow in mind
In partnership with Equip Super, you and your family1 have access to MetLife 360Health, an award-winning wellbeing program that provides you with access to a wide range of virtual health services at no extra cost.
1. The term ‘family’ consists of your children, partner, parents and parents in-law.
360Health Mental Wellness
When you're feeling burnt out, you need support that meets you where you're at
8 in 10 Australians feel mentally strained. For many, this can feel like consistent stress, sleepless nights, strained personal relationships, or overwhelm at work, and finding the right support can add to the burden.
A 360Health Mental Wellness consult can help you find a clearer path forward.
Get clarity, support, and expert advice
360Health takes a holistic approach to support, offering flexible, personalised options that fit your unique needs.
Our Mental Wellness offering gives you access to two expert-led virtual services designed to support your mental health and emotional wellbeing.
- Pathway 1: Coaching Program
If you’re feeling stressed, burnt out, or emotionally overwhelmed, our Coaching Program is here to support you. You’ll get practical tools and resources through three check-ins with a mental health expert.
- Pathway 2: Mental Health Assist
If you want to discuss mental health symptoms or get advice on a diagnosis, Mental Health Assist gives you direct access to a psychologist or psychiatrist within 10 days for support. They can discuss a diagnosis, answer your questions, and guide you through treatment options.
If you’ve chosen the Coaching Program, you’ll attend three coaching sessions with a Mental Health Expert:
- Participants will complete three personalised psychoeducation modules with a Mental Health Expert, who will provide skill‑building support, practical resources, and guided activities to integrate skills into daily life.
- Participants will receive detailed resources, fact sheets, and assigned tasks designed to help embed the skills covered in each session into their daily life.
Coaching Program Modules
- Rest and Recover
Strategies and tools to build healthy and sustainable sleep habits. - Boundaries and Balance
Strategies to support executive function – focus, decision making, emotional control. - Building a Healthy Relationship with Self
Strategies to spot unhelpful thinking patterns and practice reframing of thought. - Relationship Resilience and Connectedness
Strategies to overcome barries and build stronger social and emotional connections. - Tolerating and Transforming Stress
Strategies to manage intense emotions / moments of crisis without escalating the situation.
Why it matters:
Nearly 8 in 10 working Australians feel mentally strained2, so accessible mental health support is more important than ever. With expert guidance and the right tools, you’ll be better equipped to manage your mental wellbeing.
Note: These are not emergency services and are available Monday to Friday, 9am to 5pm AET. Both Mental Wellness services are only available in respect of persons aged 18 years and above.
Here’s how Mental Wellness works:
- Fill out the form below and choose either Coaching Program or Mental Health Assist.
- Get a call back in 2 business days from Teladoc Health to book your first consultation with a mental health expert.
- Please note you will need to complete a consent form before your consultation.
You can access multiple services or choose another after you finish.
Ready to begin?
Menopause Support gives you one-on-one support to manage perimenopause and menopause symptoms with a women’s health nurse. Your nurse will help you understand symptoms and provide advice tailored to your lifestyle and health needs.
Why it matters:
1 in 3 women* believe experiencing menopause has negatively impacted their career, employment or earning capacity3. This experience is unique to each person and can also affect those who are gender-diverse.
Here’s how Menopause support works:
- Fill out the form below and choose Menopause Support.
- Get a call back in 2 business days from Teladoc Health to book your consult with a women’s health nurse.
- Before your meeting, return your consent form.
Attend a virtual consult with a women’s health nurse. - Your specialist will discuss your needs and give you tailored advice and recommendations.
- After your consult, your specialist will check in with you to answer any remaining questions.
You can access multiple services or choose another after you finish.
Nutrition Support gives you access to expert, accredited nutritionists for personalised dietary guidance. This service can support your health and wellness goals with tailored, evidence-based advice.
Why it matters:
Diet plays an important role in our overall health and wellbeing, but less than 7% of Australians consume a diet that helps maintain good health4. A nutrition plan can improve your general health, increase your energy, boost your motivation, regulate your sleep patterns, and assist in healing and recovery processes.
"My nutrition consultant Georgia was a great sounding board to find simple and effective ideas to weave into our life." - Nutrition Consult customer
Here’s how Nutrition Support works:
- Fill out the form below and choose Nutrition Support.
- Get a call back in 2 business days from Teladoc Health to book your consult with a nutritionist.
- Before your meeting, return your consent form and a form with your diet and health goals.
- Attend a virtual consult with your nutritionist to discuss your goals and support.
- Within 10 days, you’ll get a personalised report with practical guidance.
- Your nutritionist will check in with you about your progress and refine your plan if needed.
You can access multiple services or choose another after you finish.
Fitness and Mobility gives you a personalised exercise plan to help you improve your strength, flexibility, and overall physical health. Access expert guidance and tailored workouts for enhanced mobility, reduced pain, or to help you recover.
Why it matters:
Keeping active can help you stay physically and mentally healthy, but more than 55% of adults don't get the recommended amount of physical activity5.
Here’s how Fitness & Mobility works:
- Fill out the form below and choose Fitness and Mobility.
- Get a call back in 2 business days from Teladoc Health to book your consult with an exercise physiologist.
- Before your meeting, return your consent form.
- Attend a virtual consult to discuss your goals and develop a tailored plan.
- You’ll get a personalised report with practical guidance.
- Your specialist will check in with you about your progress and refine your plan if needed.
You can access multiple services or choose another after you finish.
Whether you’d like support with a second opinion on a diagnosis, or have medical questions you need answering, these services are available to you.
- Expert Medical Opinion: connect with specialists who can review your medical records and discuss diagnoses and treatment
- Ask a Clinician: an Australian-based doctor will review and answer your questions. The service does not provide prescriptions or referrals and should not replace your GP. Find more information below on how to access Ask a Clinician.
Why it matters:
Health challenges don’t pause for work. These services are here to support your wellbeing, help you feel more informed, and make it easier to manage your health while staying on top of your career.
Note: These are not emergency services and are available Monday to Friday, 9am to 5pm AET. They don’t cover dental, podiatry, or if you’re currently in the hospital.
How Expert Medical Opinion works:
- Fill out the form below to book a call with Teladoc Health.
- You’ll get a call in 2 business days from an Australian-based GP who wil listen to your questions and collect your medical records with your consent.
- A specialist doctor will review your case and provide a detailed report with their assessment of your diagnosis and treatment options. The GP will guide you through the report and answer any questions.
How Ask a Clinician works:
- Download the 360Health Virtual Care app from the App Store or Google Play and create an account.
- Enter the code EQUIP in the Membership/Customer number field.
- Submit your medical questions and you’ll receive a response from a medical expert within 24 hours.
Download the 360Health Virtual Care app:
You can access multiple services or choose another after you finish.
Recovery support gives you early and on-claim rehabilitation services in the event of injury or illness from a dedicated health professional.
Work with a Recovery Specialist to design a plan for:
- Quick Claims Support: Fast assistance when unexpected events occur and you need to make a claim.
- Recovery-focused Rehabilitation: Support to help you recover even if you're not ready to return to work.
- Return-to-Work Assistance: Tools and guidance to ease your transition back to work when you're ready.
Why it matters:
Recovering from illness or injury is easier when you’re not doing it alone. With expert guidance and collaboration with your treating practitioner, you’ll have the support you need to move forward with confidence.
Here’s how Recovery support works:
- You need to currently be on an Income Protection claim to access Recovery Support^.
- Book a call with a MetLife Recovery Specialist
- Your Recovery Specialist will work with you to identify the support you need and create a personalised recovery plan
- Your specialist will check in with you about your progress and refine your plan if needed.
^This service does not extend to partners, children, parents or parents in-law
360Health is your pathway to secure, personalised support—powered by health professionals
Your health deserves care that is both personal and private. That’s why MetLife's 360Health is powered by Teladoc6, experts in virtual healthcare accessible from the comfort of your home.
Convenient consultations
Virtual sessions make it easy to feel supported from the comfort of your own home.
Secure and personal
Our partners at Teladoc Health are global leaders in secure and private support and care.
An included extra
Available to you and your family¹ at no extra cost, you can use as many services as you like, as often as you need.
360HEALTH MENTAL WELLNESS
Finding the right pathway for your mental wellbeing
We understand that mental wellbeing looks different for everyone, and is different at every stage of life. That’s why 360Health offers two tailored, flexible, and private options that fit your unique needs.
Coaching Program
If you’re feeling stressed, burnt out, or emotionally overwhelmed, choose our Coaching Program. Get connected to a qualified mental health expert in 2 business days for three focused sessions to help you:
-
Identify the causes of burnout and overwhelm
-
Access practical tools and resources
-
Learn strategies to reduce stress and mental load
Mental Health Assist
If you want to discuss mental health symptoms or get advice on a diagnosis, Mental Health Assist gives you direct access to a psychologist or psychiatrist within 10 days who can:
-
Discuss a diagnosis
-
Guide you through clinical options
-
Answer questions and help you feel more informed
Please note these are not emergency services. For urgent health concerns, contact 000 if you’re in Australia.
Frequently Asked Questions
You have access to 360Health as a Equip Super member or if you are the children, partner, parents, or parents in-law of a Equip Super member. To use a service, book a consult using the form on this page. Select the services you are interested in to get a call back from Teladoc to understand the next steps.
No, you do not need a referral to use 360Health. The service is designed to provide targeted health and wellbeing advice, but it shouldn't replace your GP.
Consultations for 360Health services are all virtual, so you can easily access your appointments from wherever you are. While the sessions are all virtual, there’s no requirement to turn on your camera if you don’t want to; your comfort comes first.
Teladoc Health is a global leader in virtual healthcare services. They’ve partnered with us at MetLife 360Health to connect you with specialists who will provide the guidance, support, and care you need.
You can find more information about Teladoc Health on their website or view their privacy policy.
We know personal privacy and data security is of the utmost importance, which is why Teladoc Health (an independent telehealth provider) will only provide aggregated, de-identified information about how members use the services.
No, all consultations are discrete. Teladoc Health will not share details of your report or the nature of your enquiry without your consent.
Statement from Teladoc Health:
At Teladoc Health, through our health and wellness proposition, we are committed to delivering inclusive, culturally sensitive, and accessible virtual healthcare services for all individuals. Our clinicians are trained in culturally sensitive care, including awareness of gender and sexual diversity, and are expected to uphold values of respect, equity, and inclusivity in every interaction. While our service descriptions do not single out specific groups, our clinical standards are inclusive by design ensuring safe, affirming care for LGBTQIA+ individuals and all members across the spectrum of physical and mental health needs. Please note, not all physical and mental health conditions are suitable for each service, the Teladoc team will help guide you to the right services for you.
How Ask a Clinician works:
- Download the 360Health Virtual Care app from the App Store or Google Play and create an account.
- Enter the code EQUIP in the Membership/Customer number field.
- Submit your medical questions and you’ll receive a response from a medical expert within 24 hours.
Download the 360Health Virtual Care app:
References
* The term “women” when used on this page is inclusive of all individuals.
1. The term ‘family’ consists of your children, partner, parents and parents in-law.
2. MetLife's Impacts of Mental Strain Research, 2025
3. MetLife’s Impacts of Menopause on Women's Health and Wealth Research, 2024
4. https://www.afr.com/politics/federal/less-than-7pc-of-australians-eat-a-healthy-diet
6. Teladoc Health Australasia PTY LTD ’s Privacy Policy is readily available and can be viewed at www.360healthvirtualcare.com/TermsandCondition/
*Teladoc Health Australasia PTY LTD ’s Privacy Policy is readily available and can be viewed at www.360healthvirtualcare.com/TermsandCondition/
The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. 360Health services are provided by a third party, Teladoc Health Australasia PTY LTD.
You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
By accessing this website you agree to comply with MetLife's Legal Notices.
The information and materials included in MetLife’s Health and Wellness Information Library, including all toolkits, modules, template communications, text, charts, graphics and other materials, (collectively, the “Content”) are intended to provide general guidance on health and wellness matters and are not, and should not be relied on as, medical advice. While the Content is based on resources that MetLife believes to be well-documented, MetLife is not responsible for the accuracy of the Content, and you rely on the Content at your own risk. Each person’s condition and health circumstances are unique, and therefore the Content may not apply to you. The Content is not a substitute for professional medical advice. You should always consult your licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regimen, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. Access to these services will be at MetLife’s absolute discretion and MetLife reserves the right to discontinue or change the services at any time.