Our Underwriting Team
Our expert underwriting team is committed to making the experience as straightforward as possible for advisers and their clients. With over 300 years collective experience and a strong focus on clear, supportive communication, we provide reliable guidance every step of the underwriting journey.
Ranked Top 3
for ease of underwriting1
We deliver what matters most to you and your clients
- Apply and track online or by phone
Seamless service with 24/7 digital processing and convenient tele-underwriting options. - Fast and reliable service
Quick application decisions through our underwriting rules engine. Where underwriting is required, telephone-based medical reports now deliver medical information 55% faster2. - Expert advice
Gain direct access to our underwriters to get the answers you need.
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Or, partner with us today and get started.
Support That Flexes to Your Clients
We offer two flexible underwriting options to suit different adviser and client needs.
Option 1
Advisers can support their clients to complete the online personal statement. This covers important questions about your client's health, medical history, occupation, income, lifestyle, pastimes, and any current or past insurances.
Option 2
Advisers can opt for tele-underwriting, where your client speaks with a MetLife interviewer over the phone, who will ask the personal statement questions and guide them through the process.
Our commitment
Easy access
Advisers can speak directly with our underwriting team when they need support or clarity.
Expert support
Our underwriters are highly experienced and undertake ongoing training and quality checks.
Timely outcomes
We focus on delivering clear, consistent underwriting decisions. Our focus is on getting to the right outcome with minimal back and forth.
Simple processes
Our online and tele‑underwriting options are designed to make the process straightforward for advisers and clients.
Fair and transparent
Decisions are evidence based, clearly explained and aligned to MetLife’s underwriting guidelines.
Privacy protected
We comply with industry regulations and safeguard personal information to protect customers’ privacy.
Meet our expert underwriting team
With experienced underwriters based across Australia, support is always close by. Find your local underwriter below.
Our underwriting team will respond during standard business hours, Monday to Friday, 9:00 am – 5:00 pm AEST (excluding public holidays).
Underwriters in New South Wales
Underwriters in Victoria / Tasmania
Underwriters in Queensland
Underwriters in South Australia / Northern Territory
Underwriters in Western Australia
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Need help?
Our expert team is here to help you every step of the way.
1. Adviser Ratings: 2025 Australian Financial Advice Landscape comparing nine major Australian life insurers.
2. MetLife delivers faster underwriting for better experiences (March 2026)