Skip Navigation


A caring and compassionate claims process from a trusted global insurance provider, we deliver on our promise and look after customers when it matters most.

MetlLfe Claims Philosophy

Claims Philosophy

Insurance is a promise we mean to keep – and a claim is our moment of truth. You can count on MetLife to be there when you need us most, along with a Claims decision within 10 days of getting your information. 

MetLife Claims Process

Claims Process

We understand that making a claim comes at one of the most traumatic times in our customers' or their family's lives. We aim to provide simplicity, clarity, and support.

Claims Paid by MetLife Australia

Claims Paid

We’re committed to being there for our customers when they need us most, so we aim to pay every genuine claim we receive quickly and with compassion and care.

MetLife 360Health

Supporting your health journey

Learn more