Claims
A caring and compassionate claims process from a trusted global insurance provider, we deliver on our promise and look after customers when it matters most.
Claims Philosophy
Insurance is a promise we mean to keep – and a claim is our moment of truth. You can count on MetLife to be there when you need us most, along with a Claims decision within 10 days of getting your information.
Claims Process
We understand that making a claim comes at one of the most traumatic times in our customers' or their family's lives. We aim to provide simplicity, clarity, and support.
Claims Paid
We’re committed to being there for our customers when they need us most, so we aim to pay every genuine claim we receive quickly and with compassion and care.
Customer Stories
Claim time is our moment of truth. At MetLife, we are proud when our customers share their personal stories and experiences with us.
MetLife 360Health
We recognise that everyone needs support, not just when faced with an accident or illness, but at all stages of life.
That's why we developed 360Health.