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A caring and compassionate claims process from a trusted global insurance provider, we deliver on our promise and look after customers when it matters most.

Claims Philosophy

Insurance is a promise we mean to keep – and a claim is our moment of truth. You can count on MetLife to be there when you need us most, along with a Claims decision within 10 days of getting your information. 

Claims Process

We understand that making a claim comes at one of the most traumatic times in our customers' or their family's lives. We aim to provide simplicity, clarity, and support.

Claims Paid

We’re committed to being there for our customers when they need us most, so we aim to pay every genuine claim we receive quickly and with compassion and care.

Customer Stories

Claim time is our moment of truth. At MetLife, we are proud when our customers share their personal stories and experiences with us. 

MetLife 360Health

We recognise that everyone needs support, not just when faced with an accident or illness, but at all stages of life.

That's why we developed 360Health. 

This website contains general information only, which does not take into account your personal financial situation, objectives or needs. Before deciding whether to acquire, or continuing to hold, any of our products, please seek appropriate independent financial advice to assess whether it is suitable for you. You should also consider the relevant Product Disclosure Statement, available upon request by calling 1300 555 625, before making any decision. Life insurance products are issued by MetLife Insurance Limited ABN 75 004 274 882, AFSL 238096.

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