Claims Process

How To Make a Claim 

We know this is a difficult time, so we’re committed to making the claim process as simple as possible for you.

This guide will help you through the process, and outline what you can expect when you make an insurance claim with MetLife.

When a death claim is accepted, the relevant beneficiaries will be notified as soon as possible and arrangements for payment will be made.

If the cover is held in super, the fund trustee will notify all relevant beneficiaries and consider the information provided to determine how the payment will be distributed, according to superannuation law. Each super fund can provide more information about this process.

Paying life insuance claims at MetLife


Code of Practice

MetLife proudly adopts the Council Life Insurance of Australian Life Insurers Code of Practice, which outlines the time frames we must meet when managing claims, and the steps we must take to communicate with you if we are unable to. The code also outlines how we can provide support to customers with special needs or in financial hardship. For more information, the Code of Practice is available through the Council of Australian Life Insurers.