MetLife 360Health

Nutrition Support gives you access to expert, accredited nutritionists for personalised dietary guidance. This service can support your health and wellness goals with tailored, evidence-based advice.

Why it matters:
Diet plays an important role in our overall health and wellbeing, but less than 7% of Australians consume a diet that helps maintain good health¹.

A nutrition plan can improve your general health, increase your energy, boost your motivation, regulate your sleep patterns, and assist in healing and recovery processes.

"My nutrition consultant Georgia was a great sounding board to find simple and effective ideas to weave into our life." 
- Nutrition Consult customer

Here’s how Nutrition Support works:

1. Fill out the form below and choose Nutrition Support.
2. Get a call back in 2 business days from Teladoc Health to book your consult with a nutritionist.
3. Before your meeting, return your consent form and a form with your diet and health goals.
4. Attend a virtual consult with your nutritionist to discuss your goals and support.
5. Within 10 days, you’ll get a personalised report with practical guidance.
6. Your nutritionist will check in with you about your progress and refine your plan if needed.
   

You can access multiple services or choose another after you finish.

Ready to begin?

Fitness and Mobility gives you a personalised exercise plan to help you improve your strength, flexibility, and overall physical health. Access expert guidance and tailored workouts for enhanced mobility, reduced pain, or to help you recover.

Why it matters:
Keeping active can help you stay physically and mentally healthy, but more than 55% of adults don't get the recommended amount of physical activity.²

Here’s how Fitness & Mobility works:

1. Fill out the form below and choose Fitness and Mobility.
2. Get a call back in 2 business days from Teladoc Health to book your consult with an exercise physiologist.
3. Before your meeting, return your consent form.
4. Attend a virtual consult to discuss your goals and develop a tailored plan.
5. You’ll get a personalised report with practical guidance.
6. Your specialist will check in with you about your progress and refine your plan if needed.

You can access multiple services or choose another after you finish.

Ready to begin?

Menopause Support gives you one-on-one support to manage perimenopause and menopause symptoms with a women’s health nurse. Your nurse will help you understand symptoms and provide advice tailored to your lifestyle and health needs.

Why it matters:
1 in 3 women believe experiencing menopause has negatively impacted their career, employment or earning capacity⁵. This experience is unique to each person and can also affect those who are gender-diverse.

Here’s how Menopause support works:

1. Fill out the form below and choose Menopause Support.
2. Get a call back in 2 business days from Teladoc Health to book your consult with a women’s health nurse.
3. Before your meeting, return your consent form.
   Attend a virtual consult with a women’s health nurse.
4. Your specialist will discuss your needs and give you tailored advice and recommendations.
5. After your consult, your specialist will check in with you to answer any remaining questions.

You can access multiple services or choose another after you finish.

Ready to begin?

Whether you’re looking for support with your mental health, want a second opinion on a diagnosis, or have medical questions you need answering, these services are available to you.

• Mental Health Assist: working with a mental health professional who can identify the issues you may be struggling with and recommend the right path of treatment. This service is only available to persons 18 years old or above.
• Expert Medical Opinion: connecting with specialists who can review your medical records and discuss diagnoses and treatment options.
• Ask a clinician: speaking with an Australian-based doctor to answer your questions. The service does not provide prescriptions or referrals and should not replace your GP. Find more information on how to access Ask a clinician.

Why it matters:
Dealing with health issues can be tough. These services are here to help you feel more informed and provide you pathways for additional support.

Note: These are not emergency services and are available Monday to Friday, 9am to 5pm AET. They don’t cover dental, podiatry, or if you’re currently in the hospital.

Here’s how it works:

1. Fill out the form below and choose the service you’d like to access e.g. Mental Health Assist or Expert Medical Opinion (Find out how to access Ask a clinician)
2. Get a call back in 2 business days from Teladoc Health to discuss next steps and send consent forms if needed.
3. Your Teladoc member will work with you to connect you to the right experts and specialists

You can access multiple services or choose another after you finish.

Ready to begin?

Recovery support gives you early and on-claim rehabilitation services in the event of injury or illness from a dedicated health professional. Work with a Recovery Specialist to design a plan for:

• Quick Claims Support: Fast assistance when unexpected events occur and you need to make a claim.
• Recovery-focused Rehabilitation: Support to help you recover even if you're not ready to return to work.
• Return-to-Work Assistance: Tools and guidance to ease your transition back to work when you're ready.

Why it matters:
Recovering from illness or injury is easier when you’re not doing it alone. With expert guidance and collaboration with your treating practitioner, you’ll have the support you need to move forward with confidence.

Here’s how Recovery support works:

1. You need to currently be on an Income Protection claim to access Recovery Support*.
2. Book a call with a MetLife Recovery Specialist
3. Your Recovery Specialist will work with you to identify the support you need and create a personalised recovery plan
4. Your specialist will check in with you about your progress and refine your plan if needed.

^This service does not extend to partners, children, parents or parents in-law.

If you have MetLife insurance—whether it's through your employer, super fund, or directly—you can access 360Health. Your children, partner, parents, and parents-in-law are also eligible if you're covered.

To use a service, book a consult using the form on this page. Select the services you are interested in to get a call back from Teladoc to understand the next steps.

Many customers hold their policies with us through their super fund. See MetLife's superannuation partners.

No, you do not need a referral to use 360Health. The service is designed to provide targeted health and wellbeing advice, but it shouldn't replace your GP.

Consultations for 360Health services are all virtual, so you can easily access your appointments from wherever you are. For some services, we may connect you with other local service providers if needed. 

Teladoc Health is a global leader in providing virtual healthcare services. They’ve partnered with MetLife 360Health to connect you with specialists who will provide the guidance, support, and care you need.

You can find more information about Teladoc Health on their website or view their privacy policy. 

Teladoc Health is an independent telehealth provider and will only provide aggregated, de-identified information about how members use the services. Teladoc Health will not share details of your report or the nature of your enquiry without your consent.