360Health Expert Medical Opinion
Gain clarity and confidence with a second opinion.
Clarity when you need it most
A diagnosis can feel overwhelming, and seeking reassurance is natural. In fact, 79% of Australians would get a second opinion from a medical specialist if they could¹. That’s why we connect you with global specialists who review your case and provide expert insights, helping you and your family2 feel more at ease.
2. The term 'family' covers your partner, children, parents, and parents-in-law.
52% of customers saw their treatment plans refined after 360Health Expert Medical Opinion.
Teladoc Health Outcomes, 2024
Why it matters
Teladoc Health Outcomes (2024) reported that through Expert Medical Opinion:
53%
of cases avoided surgery where it was initially being considered.
26%
of cases saw a reduced risk of work absence.
13%
of cases saw a positive return-to-work impact.
What it is
Part of our award-winning 360Health wellbeing program, this is a virtual service that connects you with global specialists for an expert second opinion on a diagnosis, treatment or surgery plan.
How it can help you
If you're feeling uncertain about a diagnosis or treatment plan, an expert medical opinion can help you better understand your condition and explore options so you feel confident and informed. Fill out the form below to start.
“It gave me peace of mind and changed my son’s life in all honesty, and that’s the most important thing for me.”
- Expert Medical Opinion customer, Teladoc Health Outcomes, 2024
Smart treatment choices
Expert insights can lead to more effective care, helping to avoid unnecessary procedures and reduce recovery time where possible.
Feel empowered
A second opinion can shift your perspective and give you the knowledge, control, and confidence to actively shape your medical decisions.
Convenient support
Expert Medical Opinion is a completely virtual service, so you can get private access to expert support wherever you are.
Please note this is not an emergency service and is available Monday to Friday, 9am to 5pm AET. It doesn’t cover dental, podiatry, or if you’re currently an inpatient.
360Health is your pathway to secure, private, and personalised support, powered by health professionals
Your health deserves care that is both personal and private. That’s why MetLife's 360Health is powered by Teladoc, experts in virtual healthcare accessible from the comfort of your home.
How it works
Provide your details
Fill out the form below to book a call with Teladoc Health, global leaders in virtual healthcare.
You'll get a call within 2 business days
An Australian-based GP will listen to your questions and collect your medical records with your consent, and pass them onto a specialist doctor.
Expert review
The specialist doctor will review your case and provide a detailed report with their assessment of your diagnosis and treatment options.
Available to you and your family² at no extra cost.
Expert Medical Opinion is private and available to all members with access to MetLife’s 360Health, and their families. The term family covers your partner, children, parents, and parents-in-law. No claim or referral is required, and no personal health information is shared with MetLife, your employer, or your doctor without consent.
Please note this is not an emergency service and is available Monday to Friday, 9am to 5pm AET. It doesn’t cover dental, podiatry, or if you’re currently an inpatient.
Chosen as the best for you
For the last two years, 360Health was Money magazine’s Health and Wellness Cover of the Year 2024/2025, and also received this year’s Financial Industry Service Award for Health and Wellness.
Frequently asked questions
Expert Medical Opinion is available at no additional cost to MetLife policy holders and their children, partner, parents, and parents in-law. If you have MetLife insurance, whether it's through your employer, super fund, or directly with us, you can access Expert Medical Opinion and other 360Health services. You can use it to discuss your own condition or that of a loved one.
Please note this is not an emergency service and is available Monday to Friday, 9am to 5pm AET. It doesn’t cover dental, podiatry, or if you’re currently an inpatient.
No, you do not need a referral to use Expert Medical Opinion through 360Health. The service is designed to provide clarity and guidance on a diagnosis and possible treatment options, but it shouldn't replace your GP or treating doctor.
During your virtual consultation, an Australian-based GP will talk through your questions and, with your consent, collect your medical records. A global specialist will then review your case and provide a detailed report, which the GP will walk through with you and can share with your treating doctors. Examples of conditions you might ask about include back pain, cancer, or stomach issues.
Teladoc Health is a global leader in virtual healthcare services. They’ve partnered with us at MetLife 360Health to connect you with specialists who will provide the guidance, support, and care you need.
You can find more information about Teladoc Health on their website or view their privacy policy.
We know personal privacy and data security is of the utmost importance, which is why Teladoc Health (an independent telehealth provider) will only provide aggregated, de-identified information about how members use the services.
No, all consultations are private. Teladoc Health will not share details of your report or the nature of your enquiry without your consent.
Statement from Teladoc Health:
At Teladoc Health, through our health and wellness proposition, we are committed to delivering inclusive, culturally sensitive, and accessible virtual healthcare services for all individuals. Our clinicians are trained in culturally sensitive care, including awareness of gender and sexual diversity, and are expected to uphold values of respect, equity, and inclusivity in every interaction. While our service descriptions do not single out specific groups, our clinical standards are inclusive by design ensuring safe, affirming care for LGBTQIA+ individuals and all members across the spectrum of physical and mental health needs. Please note, not all physical and mental health conditions are suitable for each service, the Teladoc team will help guide you to the right services for you.
To explore the full range of 360Health services, please visit the 360Health Hub. You'll find detailed information on all of our wellbeing services, tools, and support options designed to help you stay healthy and well.
METLIFE 360HEALTH
Taking a holistic approach to your health
As part of your MetLife cover, you have access to our full suite of 360Health services including Mental Wellness, Menopause Support, Nutrition and Fitness and Mobility, to help you thrive at every stage.
References
1. MetLife 360Health Research, 2024
2. The term 'family' covers your partner, children, parents, and parents-in-law.
3. Teladoc Health Outcomes, 2024
*Teladoc Health Australasia PTY LTD ’s Privacy Policy is readily available and can be viewed at www.360healthvirtualcare.com/TermsandCondition/
The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. 360Health services are provided by a third party, Teladoc Health Australasia PTY LTD.
You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
By accessing this website you agree to comply with MetLife's Legal Notices.
The information and materials included in MetLife’s Health and Wellness Information Library, including all toolkits, modules, template communications, text, charts, graphics and other materials, (collectively, the “Content”) are intended to provide general guidance on health and wellness matters and are not, and should not be relied on as, medical advice. While the Content is based on resources that MetLife believes to be well-documented, MetLife is not responsible for the accuracy of the Content, and you rely on the Content at your own risk. Each person’s condition and health circumstances are unique, and therefore the Content may not apply to you. The Content is not a substitute for professional medical advice. You should always consult your licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regimen, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. Access to these services will be at MetLife’s absolute discretion and MetLife reserves the right to discontinue or change the services at any time.