Skip Navigation

Claims Paid

We’re committed to being there for our customers when they need us most, so we aim to pay every legitimate claim we receive quickly and with compassion and care.

Total amount of claims paid in 2019: $504.1M

Death

  • Total amount of claims paid $195.5M
  • No. of claims paid 1,588
  • Average amount paid $123,141
  • Avg. age at claim event 48

Total Permanent Disability

  • Total amount of claims paid $190.7M
  • No. of claims paid 1,687
  • Average amount paid $113,056
  • Avg. age at claim event 48

Terminal Illness

  • Total amount of claims paid $49.0M
  • No. of claims paid 408
  • Average amount paid $120,146
  • Avg. age at claim event 52

Income Protection

  • Total amount of claims paid $64.4M
  • No. of claims paid 1,990
  • Average amount paid (monthly) $4,324
  • Avg. age at claim event 47

Claims Philosophy

We strive to be the most caring and easiest to deal with life insurer in Australia — and claim time is our moment of truth.

Claims Process

A caring and compassionate claims process from a trusted global insurance provider.

360Health

A holistic, integrated suite of tools, services and resources, that complements our insurance products.

This website contains general information only, which does not take into account your personal financial situation, objectives or needs. Before deciding whether to acquire, or continuing to hold, any of our products, please seek appropriate independent financial advice to assess whether it is suitable for you. You should also consider the relevant Product Disclosure Statement, available upon request by calling 1300 555 625, before making any decision. Life insurance products are issued by MetLife Insurance Limited ABN 75 004 274 882, AFSL 238096.

By accessing this website you agree to comply with MetLife's Legal Notices