Claims Paid
We’re committed to being there for our customers when they need us most, so we aim to pay every legitimate claim we receive quickly and with compassion and care.
Total amount of claims paid in 2019: $504.1M
Death
- Total amount of claims paid $195.5M
- No. of claims paid 1,588
- Average amount paid $123,141
- Avg. age at claim event 48
Total Permanent Disability
- Total amount of claims paid $190.7M
- No. of claims paid 1,687
- Average amount paid $113,056
- Avg. age at claim event 48
Terminal Illness
- Total amount of claims paid $49.0M
- No. of claims paid 408
- Average amount paid $120,146
- Avg. age at claim event 52
Income Protection
- Total amount of claims paid $64.4M
- No. of claims paid 1,990
- Average amount paid (monthly) $4,324
- Avg. age at claim event 47
Claims Philosophy
We strive to be the most caring and easiest to deal with life insurer in Australia — and claim time is our moment of truth.
Claims Process
A caring and compassionate claims process from a trusted global insurance provider.
A holistic, integrated suite of tools, services and resources, that complements our insurance products.
Helping more Australians create a lifestyle they love – and providing help when they need it most.
Find important documents and forms you need for your MetLife insurance and financial products
Our customers are at the center of everything so we strive to provide excellent customer service for all queries and feedback.