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Claims Paid

We’re committed to being there for our customers when they need us most, so we aim to pay every legitimate claim we receive quickly and with compassion and care.

Total amount of claims paid in 2019: $504.1M

Death

Total Permanent Disability

Terminal Illness

Income Protection

Death

Total amount of claims paid $195.5M
No. of claims paid 1,588
Average amount paid $123,141
Avg. age at claim event 48

Total Permanent Disability

Total amount of claims paid $190.7M
No. of claims paid 1,687
Average amount paid $113,056
Avg. age at claim event 48

Terminal Illness

Total amount of claims paid $49.0M
No. of claims paid 408
Average amount paid $120,146
Avg. age at claim event 52

Income Protection

Total amount of claims paid $64.4M
No. of claims paid 1,990
Average amount paid (monthly) $4,324
Avg. age at claim event 47

Claims Philosophy

We strive to be the most caring and easiest to deal with life insurer in Australia — and claim time is our moment of truth.

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Claims Process

A caring and compassionate claims process from a trusted global insurance provider.

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