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Life Insurance Code of Practice

MetLife is proud to have adopted the Life Insurance Code of Practice – an industry code introduced by the Financial Services Council (FSC) to ensure a consistently high level of product and service standards for all Australians.

The Code has been voluntarily developed by the life insurance industry with the objectives of:

  • Promoting high standards of service to consumers;
  • Providing a benchmark of consistency within the life insurance industry;
  • Establishing a framework of professional behaviour standards and responsibilities for life insurers.

Standards established in the Code cover aspects such as:

  • The design of life insurance products;
  • How life insurance is advertised and sold;
  • Consumer rights to information;
  • Timeframes which must be met when delivering life insurance services;
  • Support for customers with special needs or in financial hardship; and
  • Accessible and effective complaints and disputes handling practices.

An independent body will monitor life insurers’ compliance with the Code.

Code standards apply from 1 July 2017. For further information or to download a copy of the Code, please refer to the Financial Services Council website.

This website contains general information only, which does not take into account your personal financial situation, objectives or needs. Before deciding whether to acquire, or continuing to hold, any of our products, please seek appropriate independent financial advice to assess whether it is suitable for you. You should also consider the relevant Product Disclosure Statement, available upon request by calling 1300 555 625, before making any decision. Life insurance products are issued by MetLife Insurance Limited ABN 75 004 274 882, AFSL 238096.

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