Contact Us
We know life can be busy. And, at MetLife we’re here to help.
| General Enquiries | 1300 555 625 |
|---|---|
| Customer Service Opening Hours | Monday - Friday (Closed on Public Holidays) 9:00 AM – 5:00PM AEST |
| auservices@metlife.com | |
| Address | GPO Box 3319 |
| Sydney NSW 2001 | |
| Australia | |
| Fax | (02) 9266 1111 |
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone
The National Relay Service (NRS) can support you over the phone with a Relay Officer who can translate voice‑to‑text, text‑to‑voice and Auslan.
Go to the NRS website to:
- Choose the right support for you
- Give the MetLife number you want to call
- Call MetLife with NRS support
If you need help in another language, you can speak with an interpreter
If you need help in a language other than English, you can use the free Translating and Interpreting Service (TIS) to speak with an interpreter.
Access an interpreter:
- Call 131 450 from anywhere in Australia
- Tell them your language
- Get connected to an interpreter
Support for vulnerable customers
MetLife recognises that a customer’s vulnerability may be due to a single factor or a combination of factors.
Under the Life Code, vulnerable customers, or customers requiring additional support, are defined as those that “may experience vulnerability due to age, disability, injury, a mental health condition, physical health condition, language barriers, literacy barriers, cultural background, remote location, Aboriginal or Torres Strait Islander status, family violence, suicidality or suicidal behaviours or financial distress.”
If you need extra support to access our services due to vulnerability, we will work with you to find a suitable, sensitive and compassionate option and do this as quickly as possible. Our team are trained to identify, recognise and support customers experiencing vulnerability. This includes specific support for culturally and linguistically diverse individuals, Aboriginal and Torres Strait Islander peoples and individuals who may have difficulty understanding certain health issues.
Please contact us on 1300 555 625 or auservices@metlife.com to access a range of additional support services.
Additional support may include:
| For non-English speakers |
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| For people having difficulty completing insurance applications or claim forms |
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| For people with hearing or speech impairments |
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| For customers requiring further support for their illness or injury |
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| For customers dealing with acute mental health issues |
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| For people in remote areas |
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| For people needing extra support during the claims process |
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| For customers experiencing financial hardship |
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Need help understanding or communicating?
Access interpreter and relay services, including support for different languages and hearing or speech needs.