Navigating the claims experience
Whether you’re thinking about making a claim, helping someone who is, or just seeking advice along the way, this guide is here to provide helpful information and practical steps.
We’re here for you every step of the way
Explore helpful information and resources tailored to your situation below.
Life can change suddenly. We’re here to guide you through the process of making a claim so you can take the next step with confidence.
Understand the options available to you while you’re on claim and planning your journey back to health and work.
I'm supporting someone with a claim →
Guidance and resources if you’re supporting someone else through their claim, or acting on their behalf.
When you need extra assistance or support →
There are many reasons you might need extra assistance, for example if you’re living with a disability, facing family or domestic violence, struggling to request important documents, or if English isn't your first language.
METLIFE 360HEALTH
Access health and wellbeing services
You and your family¹ can access 360Health services at no extra cost, including advice on mental health, nutrition, or fitness. Use these services to stay on top of your health, whether you’re on claim or improving your wellbeing.
Call 000 if you (or someone else) is in immediate danger or there is an emergency. Or, call 1800 RESPECT for 24/7 confidential information, counselling and support for family and domestic violence.
To find out more about MetLife Australia's approach to claims, see MetLife's Claims Philosophy.
References
1. The term 'family' consists of your partner, children, parents, and parents-in-law.