360Health Mental Wellness

Both the Coaching Program and Mental Health Assist are available at no additional cost to MetLife policy holders and their children, partner, parents, and parents in-law. Any user of either Mental Wellness service must be aged 18 or above.

No, you do not need a referral or a claim to use the Mental Wellness services through 360Health. Both services are designed to provide guidance and support, but they shouldn't replace your GP.

If you’ve chosen the Coaching Program, you’ll attend a virtual consult with a mental health nurse who will discuss your situation, create a personalised plan, and provide tools and resources to support your goals. Following the consult, you’ll have three additional coaching sessions to help track your progress and adjust your plan as needed. Your coach will check in with you three weeks later to review how you're doing and offer continued support.

If you’ve chosen Mental Health Assist, you’ll attend a virtual consultation with a mental health nurse to discuss your symptoms and history. They will then discuss your situation with a psychologist or psychiatrist who will provide a diagnosis where possible, as well as recommended treatment options. They’ll then put together a detailed report outlining their recommendations and next steps. After your consultation, your mental health nurse will go through the report with you. They’ll check in at 1 month and 3 months and provide additional support as needed.

No, all consultations are discrete. Teladoc Health will not share details of your report or the nature of your enquiry without your consent.

Teladoc Health is a global leader in virtual healthcare services. They’ve partnered with us at MetLife 360Health to connect you with specialists who will provide the guidance, support, and care you need.

You can find more information about Teladoc Health on their website or view their privacy policy. 

We know personal privacy and data security is of the utmost importance, which is why Teladoc Health (an independent telehealth provider) will only provide aggregated, de-identified information about how members use the services.

Statement from Teladoc Health:

At Teladoc Health, through our health and wellness proposition, we are committed to delivering inclusive, culturally sensitive, and accessible virtual healthcare services for all individuals. Our clinicians are trained in culturally sensitive care, including awareness of gender and sexual diversity, and are expected to uphold values of respect, equity, and inclusivity in every interaction. While our service descriptions do not single out specific groups, our clinical standards are inclusive by design ensuring safe, affirming care for LGBTQIA+ individuals and all members across the spectrum of physical and mental health needs. Please note, not all physical and mental health conditions are suitable for each service, the Teladoc team will help guide you to the right services for you.

To explore the full range of 360Health services, please visit the 360Health Hub. You'll find detailed information on all of our wellbeing services, tools, and support options designed to help you stay healthy and well.