360Health Mental Wellness
Expert mental health support when you need it most.
When you're feeling burnt out, you need support that meets you where you're at.
We understand that mental strain looks different for everyone. For some, this could feel like stress, sleepless nights, or overwhelm at work, and finding the right support shouldn’t feel like another burden.
When you’re ready, 360Health Mental Wellness is here to get you started: a free, private, expert-led consult designed to help you feel heard and supported.
Support personalised to you
Whatever you need, we’ll guide you there. We’re bridging the gap in mental health care with tailored support to help you find a clearer path forward.
Care when you need it
Get direct access to expert psychologists and psychiatrists without needing a referral or having to make a claim.
Private, virtual consultations
This is a completely private service, so your information will never be shared without your consent. Read more about how we protect your privacy.
Available to you and your family1 at no extra cost.
Mental Health Assist is only available in respect of persons aged 18 and above. No claim or referral is required. No personal health information is shared with MetLife, your employer, or your doctor without consent.
¹The term family covers your partner, children, parents, and parents-in-law.
360Health Mental Health Assist
What it is
360Health’s Mental Health Assist includes a private, virtual service designed to support your emotional wellbeing with expert care tailored to your needs. Learn more about what to expect during your Mental Health Assist consult, or read more about the service below.
How it can help
1 in 3 working Australians said they feel mental strain most or all of the time2. Whether you're managing stress or seeking clarity around a diagnosis, this service connects you with qualified professionals who provide practical strategies, resources, or timely clinical support to help you live healthier for longer.
Mental Health Assist
If you want to discuss mental health symptoms or get advice on a diagnosis, Mental Health Assist gives you direct access to a psychologist or psychiatrist within 10 days who can:
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Discuss a diagnosis
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Guide you through clinical options
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Answer questions and help you feel more informed
Please note this is not an emergency service. For urgent health concerns, contact 000 if you’re in Australia.
How it works
Choose your pathway
Fill out the form below and choose Mental Health Assist.
You'll get a call back
Get a call back in 2 business days from Teladoc Health, global leaders in virtual healthcare, to book your first consultation.
Attend your consult
You’ll meet with a mental health nurse who will then discuss your situation with a psychologist or psychiatrist.
Understand your personalised report
Your psychologist/psychiatrist will provide a report, which your nurse will take you through.
Chosen as best for you
For the last two years, 360Health was Money magazine’s Health and Wellness Cover of the Year, and also received this year’s Financial Industry Service Award for Health and Wellness.
Frequently asked questions
Mental Health Assist is available at no additional cost to MetLife policy holders and their children, partner, parents, and parents in-law. If you have MetLife insurance, whether it's through your employer, super fund, or directly with us, you can access Mental Health Assist and other 360Health services.
No, you do not need a referral to use Mental Health Assist through 360Health. The service is designed to provide guidance and advice, but it shouldn't replace your GP.
During your virtual consultation with a psychologist or psychiatrist, you'll discuss your symptoms and history and they will then provide a diagnosis where possible, as well as recommended treatment options. They’ll then put together a detailed report outlining your conversation and any plans discussed. After your consultation, your mental health nurse will go through the report with you. They’ll check in at 1 month and 3 months and provide additional support as needed.
No, all consultations are discrete. Teladoc Health will not share details of your report or the nature of your enquiry without your consent.
Teladoc Health is a global leader in virtual healthcare services. They’ve partnered with us at MetLife 360Health to connect you with specialists who will provide the guidance, support, and care you need.
You can find more information about Teladoc Health on their website or view their privacy policy.
We know personal privacy and data security is of the utmost importance, which is why Teladoc Health (an independent telehealth provider) will only provide aggregated, de-identified information about how members use the services.
Statement from Teladoc Health:
At Teladoc Health, through our health and wellness proposition, we are committed to delivering inclusive, culturally sensitive, and accessible virtual healthcare services for all individuals. Our clinicians are trained in culturally sensitive care, including awareness of gender and sexual diversity, and are expected to uphold values of respect, equity, and inclusivity in every interaction. While our service descriptions do not single out specific groups, our clinical standards are inclusive by design ensuring safe, affirming care for LGBTQIA+ individuals and all members across the spectrum of physical and mental health needs. Please note, not all physical and mental health conditions are suitable for each service, the Teladoc team will help guide you to the right services for you.
To explore the full range of 360Health services, please visit the 360Health Hub. You'll find detailed information on all of our wellbeing services, tools, and support options designed to help you stay healthy and well.
360Health is your pathway to secure, private, and personalised support, powered by health professionals
Your health deserves care that is both personal and private. That’s why MetLife's 360Health is powered by Teladoc, experts in virtual healthcare accessible from the comfort of your home.
METLIFE 360HEALTH
Taking a holistic approach to your health
As part of your MetLife cover, you have access to our full suite of 360Health services including Mental Wellness, Menopause Support, Nutrition and Fitness and Mobility, to help you thrive at every stage.
References
1. The term family covers your partner, children, parents, and parents-in-law.
2. MetLife's Impacts of Mental Strain Research, 2025
*Teladoc Health Australasia PTY LTD ’s Privacy Policy is readily available and can be viewed at www.360healthvirtualcare.com/TermsandCondition/
The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. 360Health services are provided by a third party, Teladoc Health Australasia PTY LTD.
You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
By accessing this website you agree to comply with MetLife's Legal Notices.
The information and materials included in MetLife’s Health and Wellness Information Library, including all toolkits, modules, template communications, text, charts, graphics and other materials, (collectively, the “Content”) are intended to provide general guidance on health and wellness matters and are not, and should not be relied on as, medical advice. While the Content is based on resources that MetLife believes to be well-documented, MetLife is not responsible for the accuracy of the Content, and you rely on the Content at your own risk. Each person’s condition and health circumstances are unique, and therefore the Content may not apply to you. The Content is not a substitute for professional medical advice. You should always consult your licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regimen, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. Access to these services will be at MetLife’s absolute discretion and MetLife reserves the right to discontinue or change the services at any time.