CLAIMS
Guiding your recovery journey
We know recovery looks different for everyone, and our experienced rehabilitation practitioners are here to help.
If you’re covered by MetLife insurance and need to take an absence from work, or are on claim due to illness or injury, you can connect with a dedicated Recovery Specialist who can help you understand and manage your situation.
Work with a Recovery Specialist:
Understand your situation
Responsive support to guide you through challenges and help you take the next step forward.
Recovery-focused rehabilitation
Support tailored to your recovery, even if you're not ready to return to work.
Return-to-work assistance
Practical tools and expert guidance to ease your transition back to work when you’re ready.
Guiding your return to work with confidence
Your recovery specialist can help with:
- Planning your return: They’ll work with you to identify the right time to go back, aligning with your health, goals, and circumstances.
- Exploring career changes: If your recovery involves a career shift, they’ll liaise with your employer or connect you with vocational services.
- Opening new opportunities: They’ll help you explore options that fit your skills and aspirations.
Accessible care at no extra cost
360Health Recovery Support is private and available at no extra cost to all members with MetLife insurance, whether it's through your employer, superannuation fund, or through your financial adviser. Check our superannuation partners if you’re not sure what policies you hold.
This service does not extend to partners, children, parents, or parents in-law.
Helping you get back to your life
MetLife helped Shane return to work and supported his recovery from multiple injuries after a serious bike accident.
Available resources
Accessing health and wellbeing services →
Use these services to stay on top of your health, whether you’re on claim or simply improving your wellbeing.
When you need extra assistance or support →
If you or someone you’re helping is experiencing vulnerability, we can help.
Other guides available for you
Click through the tabs below so you feel informed and ready to take the next step.
If you’re off work dealing with illness or injury and unsure what to do next, we’re here to help you explore your options.
I’m helping someone with a claim →
Guidance and resources if you’re supporting someone else through their claim.
The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately.
By accessing this website you agree to comply with MetLife's Legal Notices.
The information and materials included in MetLife’s Health and Wellness Information Library, including all toolkits, modules, template communications, text, charts, graphics and other materials, (collectively, the “Content”) are intended to provide general guidance on health and wellness matters and are not, and should not be relied on as, medical advice. While the Content is based on resources that MetLife believes to be well-documented, MetLife is not responsible for the accuracy of the Content, and you rely on the Content at your own risk. Each person’s condition and health circumstances are unique, and therefore the Content may not apply to you. The Content is not a substitute for professional medical advice. You should always consult your licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regimen, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. Access to these services will be at MetLife’s absolute discretion and MetLife reserves the right to discontinue or change the services at any time.