A new role – Chief Customer & Marketing Officer – has been created to expand MetLife’s customer centred approach and elevate the role of customer in the business, with the position being filled by Chesne Stafford. She brings to the role over 20 years experience in financial services and a passion for advocating for both clients and customers. Chesne is currently Chief Distribution Officer, a position she has held since early 2015, leading the growth in Group insurance over the last four years to become 3rd in the market.

Stepping into the Chief Distribution Officer role will be Michael Mulholland. Michael has over 25 years experience in financial services in group and retail sales roles across the wealth management industry. Michael was most recently the Executive General Manager, Growth, Advice & Marketing at Sunsuper, during which time the fund grew from $25bn and 1 million members to $66bn and 1.4 million members. Michael also has significant retail sales experience, having been Head of Insurance Sales at MLC.

Commenting on the additions to his leadership team, MetLife Chief Executive Officer Richard Nunn said: “These appointments are a boost to our bench strength in customer and marketing, and sales and distribution. We plan to grow the business and to be able to do that we need the right capabilities at the most senior level. I see the need to push harder in both these areas as the way forward to making a real impact on the market and ultimately our customers.

“Chesne has built our distribution strategy and led the growth that’s resulted in MetLife being 3rd in the group market. This new role is an opportunity to apply her skills and experience in distribution with a customer lens. We need someone always championing our customers, and making sure we’re creating experiences that meet their needs and expectations.

“Michael has extensive experience in financial services and will bring strong capability to the future management of our distribution channels. At a time of unprecendent change in the market, we need to consolidate and maintain our strong position in established channels such as Group, while looking to find new areas for growth.”

The appointments come following Richard taking the reins at MetLife in May 2019 and quickly establishing a roadmap for the business going forward that focuses on a customer and growth agenda.

Media Contact

Sarah Kelly                                                       

MetLife Australia                                   

+61 (0)411 893 890                      

The MetLife Adviser-Client Relationship Report 2018 interviewed approximately 700 consumers who have purchased life insurance through an adviser, 300 consumers who are considering purchasing life insurance through an adviser in the next two years and 200 SMEs.



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