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We believe in working together to create great solutions for our business partners and customers. And we’re about supporting our customers in good times and bad, with excellence in service and care.

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Our customers are at the centre of everything we do and our dedicated customer service team is here to help.

Claims Process

We understand that making a claim comes at one of the most traumatic times in our customers' or their family's lives. We aim to provide simplicity, clarity, and support.

Feedback or Complaints

We believe in showing care and understanding to our customers at all times. That means listening and showing respect to what they have to say, positive or negative.

Documents and Forms

We have collated all our forms into a single location which you can access from anywhere at a time that suits you.


Find out everything you need to know about your policy, other products, and services in our FAQs section.


We provide a range of online tools to enhance our customer’s insurance experience. 

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Need a form? Have a question? Or simply want to find out more about the benefits of MetLife insurance solutions.

This website contains general information only, which does not take into account your personal financial situation, objectives or needs. Before deciding whether to acquire, or continuing to hold, any of our products, please seek appropriate independent financial advice to assess whether it is suitable for you. You should also consider the relevant Product Disclosure Statement, available upon request by calling 1300 555 625, before making any decision. Life insurance products are issued by MetLife Insurance Limited ABN 75 004 274 882, AFSL 238096.

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