MetLife finalist in Mental Health Matters Awards 2021

MetLife Australia has been named as a finalist in this year’s Mental Health Matters Awards, which recognise the achievements of individuals and organisations in improving understanding, awareness, service provision and general mental health in the community and in workplaces.

MetLife is a finalist in the WayAhead Workplaces Wellbeing Award category, which focuses on organisations actively creating a positive work experience for employees’ mental health and wellbeing. The nomination recognises MetLife’s Crisis Call Management process and tool, launched in December 2020 in partnership with SuperFriend.

The Crisis Call Management process provides customer-facing employees with an understanding of key mental health risk factors so that they can refer customers in crisis to appropriate services for professional support. The online tool takes staff step by step through the process of managing a crisis call, and is supported with full training.

While crisis calls are rare, they can be very confronting and heavily impact both the caller and the staff member. MetLife identified the need for mental health support services and processes, and the company believes strongly in training its people on an annual basis to ensure they have the confidence to manage these situations and have the right tools should the need arise.

Commenting on the nomination, David Campbell, Chief Operating Officer, said: “We’re delighted to have been shortlisted for the Mental Health Matters Award. We have been working hard over the last few years to support our customers and staff manage issue of mental health. It is so important that our people are equipped to support customers and our Crisis Call Management process is one of the ways we do this. We’re really grateful to our partner, SuperFriend, who helped us build this program and roll our training to our people.”

The annual Mental Health Matters Award coincides with Mental Health Month in October and is run in partnership with WayAhead, a non-government, community-based organisation focused on educating people on mental health and wellbeing, and linking them to services and resources that improve their mental health.

Media Contact

Sarah Kelly                                                   

MetLife Australia                                   

+61 (0)411 893 890

About MetLife

MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit