MetLife CX consultant named 2022 BFO Young Ambassador

MetLife Australia’s Customer Experience Consultant, Kat Ilieska, has been named one of The Banking and Finance Oath (BFO) Young Ambassadors for 2022.

Ms Ilieska and seven others were announced as this year’s BFO Young Ambassador cohort at an event held at The Ethics Centre. The BFO Young Ambassadors represent organisations from across the financial services and banking industries.

The BFO Young Ambassador Program encourages and supports young professionals to embrace a strong ethical foundation as they begin their careers in the banking and finance industry. Ms Ilieska is the only BFO Young Ambassador from a life insurance company for the second year running. Last year, MetLife auditor Aoife Donnelly was chosen by The BFO for the 2021 program.

Phillip Lowe, Governor of the Reserve Bank, Dr Simon Longstaff AO, Executive Director of The Ethics Centre, Anna Bligh, CEO Australian Banking Association, and other senior leaders from the financial services industry attended the event announcing this year’s BFO Young Ambassadors.

With a background in customer service, Ms Ilieska will bring a customer focused lens to the Young Ambassador program: “I connect with our customers every day and understand how important those interactions are – they are based on care and trust. I believe ethical thinking and behaviour should be embedded in everything we do, every day. I’m looking forward to expanding my knowledge, networking with others from across the industry and contributing to raising awareness of the role of ethics in our lives.”

Commenting on the BFO Young Ambassador Program, Head of The BFO, Cris Parker said: “The BFO Young Ambassador program continues to go from strength to strength, and it’s wonderful to see so many different sectors within banking and financial services represented. We’re pleased to see MetLife continue to lead within the insurance sector by raising awareness of The BFO and supporting the Young Ambassador program. I can’t wait to see what this year’s cohort will achieve.”

MetLife has a long-standing commitment to The BFO and runs an annual campaign to engage staff with the guiding principles of the BFO, achieving a 40% uptake of the Oath in 2021. MetLife has also led the life insurance industry by encouraging others to take the Oath and advocating for improved ethical standards. 

Media Contact

For more information please contact the Corporate Affairs team: or +61 (0)411 893 890.

About MetLife

MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit

About Banking and Finance Oath

The Banking and Finance Oath is an initiative founded by industry leaders and part of The Ethics Centre. The Oath contains a set of commitments that individuals can adopt and apply as personal principles in their work. For more information, visit The bfo