MetLife 360Health

360Health takes a holistic approach to support, offering flexible, personalised options that fit your unique needs.

Our Mental Wellness offering gives you access to two expert-led virtual services designed to support your mental health and emotional wellbeing.

1. Pathway 1: Coaching Program

   If you’re feeling stressed, burnt out, or emotionally overwhelmed, our Coaching Program is here to support you. You’ll get practical tools and resources through three check-ins with a mental health expert.
   
   
2. Pathway 2: Mental Health Assist
   If you want to discuss mental health symptoms or get advice on a diagnosis, Mental Health Assist gives you direct access to a psychologist or psychiatrist within 10 days for support. They can discuss a diagnosis, answer your questions, and guide you through treatment options.
   

Why it matters:
Nearly 8 in 10 working Australians feel mentally strained¹, so accessible mental health support is more important than ever. With expert guidance and the right tools, you’ll be better equipped to manage your mental wellbeing.

Note: These are not emergency services and are available Monday to Friday, 9am to 5pm AET.

Here’s how Mental Wellness works:

1. Fill out the form below and choose either Coaching Program or Mental Health Assist. Get a call back in 2 business days from Teladoc Health to book your first consultation with a mental health expert.
2. Please note you will need to complete a consent form before your consultation.

You can access multiple services or choose another after you finish.

Ready to begin?

Menopause Support gives you one-on-one support to manage perimenopause and menopause symptoms with a women’s health nurse. Your nurse will help you understand symptoms and provide advice tailored to your lifestyle and health needs.

Why it matters:
Menopause affects every woman, yet only 41% feel confident managing symptoms or knowing what to expect². Discover tools to manage symptoms at work and get the knowledge to request support and stay in control of your career. 

Here’s how Menopause support works:

1. Fill out the form below and choose Menopause Support.
2. Get a call back in 2 business days from Teladoc Health to book your consult with a women’s health nurse.
3. Before your meeting, return your consent form.
   Attend a virtual consult with a women’s health nurse.
4. Your specialist will discuss your needs and give you tailored advice and recommendations.
5. After your consult, your specialist will check in with you to answer any remaining questions.

You can access multiple services or choose another after you finish.

Ready to begin?

Nutrition Support gives you access to expert, accredited nutritionists for personalised dietary guidance. This service can support your health and wellness goals with tailored, evidence-based advice.

Why it matters:
Balancing work and eating healthily can be challenging. With less than 7% of Australians eating a diet that supports good health³, tailored nutrition advice can make a real difference.

A nutrition plan can improve your overall health, boost energy and motivation, regulate sleep, and support recovery, making it easier to stay well and perform at your best.

"My nutrition consultant Georgia was a great sounding board to find simple and effective ideas to weave into our life." 
- Nutrition Consult customer

Here’s how Nutrition Support works:

1. Fill out the form below and choose Nutrition Support.
2. Get a call back in 2 business days from Teladoc Health to book your consult with a nutritionist.
3. Before your meeting, return your consent form and a form with your diet and health goals.
4. Attend a virtual consult with your nutritionist to discuss your goals and support.
5. Within 10 days, you’ll get a personalised report with practical guidance.
6. Your nutritionist will check in with you about your progress and refine your plan if needed.
   

You can access multiple services or choose another after you finish.

Ready to begin?

Fitness and Mobility gives you a personalised exercise plan to help you improve your strength, flexibility, and overall physical health. Access expert guidance and tailored workouts for enhanced mobility, reduced pain, or to help you stay energised and focused at work.

Why it matters:
More than 55% of adults don't get the recommended amount of physical activity⁴, and busy work schedules make it harder to prioritise movement. 

Here’s how Fitness & Mobility works:

1. Fill out the form below and choose Fitness and Mobility.
2. Get a call back in 2 business days from Teladoc Health to book your consult with an exercise physiologist.
3. Before your meeting, return your consent form.
4. Attend a virtual consult to discuss your goals and develop a tailored plan.
5. You’ll get a personalised report with practical guidance.
6. Your specialist will check in with you about your progress and refine your plan if needed.

You can access multiple services or choose another after you finish.

Ready to begin?

Whether you’d like support with a second opinion on a diagnosis, or have medical questions you need answering, these services are available to you.

• Expert Medical Opinion: connect with specialists who can review your medical records and discuss diagnoses and treatment
• Ask a Clinician: an Australian-based doctor will review and answer your questions. The service does not provide prescriptions or referrals and should not replace your GP. Find more information on how to access Ask a Clinician.

Why it matters:

Health challenges don’t pause for work. These services are here to support your wellbeing, help you feel more informed, and make it easier to manage your health while staying on top of your career.

Note: These are not emergency services and are available Monday to Friday, 9am to 5pm AET. They don’t cover dental, podiatry, or if you’re currently in the hospital.

How Expert Medical Opinion works:

1. Fill out the form below to book a call with Teladoc Health.
2. You’ll get a call in 2 business days from an Australian-based GP who wil listen to your questions and collect your medical records with your consent.
3. A specialist doctor will review your case and provide a detailed report with their assessment of your diagnosis and treatment options. The GP will guide you through the report and answer any questions.

Ready to begin?

How Ask a Clinician works:

1. Download the 360Health Virtual Care app from the App Store or Google Play and create an account. 
2. Enter your employer code in the Membership/Customer number field. If you don’t know your code, please contact your employer. Alternatively, input your employer name and a Teladoc consultant will call you to confirm your eligibility.
3. Submit your medical questions and you’ll receive a response from a medical expert within 24 hours. 
   

Download the 360Health Virtual Care app:

• Go to App Store
• Go to Google Play

You can access multiple services or choose another after you finish.

Recovery support gives you early and on-claim rehabilitation services in the event of injury or illness from a dedicated health professional.

Work with a Recovery Specialist to design a plan for:

• Quick Claims Support: Fast assistance when unexpected events occur and you need to make a claim.
• Recovery-focused Rehabilitation: Support to help you recover even if you're not ready to return to work.
• Return-to-Work Assistance: Tools and guidance to ease your transition back to work when you're ready.

Why it matters:

Recovering from illness or injury is easier when you’re not doing it alone. With expert guidance and collaboration with your treating practitioner, you’ll have the support you need to move forward with confidence.

Here’s how Recovery support works:

1. You need to currently be on an Income Protection claim to access Recovery Support*.
2. Book a call with a MetLife Recovery Specialist
3. Your Recovery Specialist will work with you to identify the support you need and create a personalised recovery plan
4. Your specialist will check in with you about your progress and refine your plan if needed.

^This service does not extend to partners, children, parents or parents in-law

You have access to 360Health because you have MetLife insurance through your employer. To begin using 360Health, click on the service you’d like to use below. This will take you to a page where you can find out more information and fill out a simple form. We’ll then be in touch to arrange the next steps.

No, you do not need a referral to use 360Health. The service is designed to provide targeted health and wellbeing advice, but it shouldn't replace your GP

Consultations for 360Health services are all virtual, so you can easily access your appointments from wherever you are. For some services, we may connect you with other local service providers if needed. 

Teladoc Health is a global leader in providing virtual healthcare services. They’ve partnered with MetLife 360Health to connect you with specialists who will provide the guidance, support, and care you need.

You can find more information about Teladoc Health on their website or view their privacy policy. 

Teladoc Health is an independent telehealth provider and will only provide aggregated, de-identified information about how members use the services. Teladoc Health will not share details of your report or the nature of your enquiry with Hostplus or insurer without your consent.

No, all consultations are discrete. Teladoc Health will not share details of your report or the nature of your enquiry without your consent.

How Ask a Clinician works:

1. Download the 360Health Virtual Care app from the App Store or Google Play and create an account. 
2. Enter your employer code in the Membership/Customer number field. If you don’t know your code, please contact your employer. Alternatively, input your employer name and a Teladoc consultant will call you to confirm your eligibility.
3. Submit your medical questions and you’ll receive a response from a medical expert within 24 hours.

Download the 360Health Virtual Care app:

• Go to the App Store
• Go to Google Play