MetLife awarded best insurer second year in a row

MetLife Australia has won Best Insurer at the 2021 Super Fund of the Year Awards, having also secured the award in 2020. Run by Super Review with independent actuarial and superannuation consultancy Heron Partnership, the annual awards aim to elevate the industry and recognise organisations demonstrating excellence in retirement income solutions and products.

MetLife CEO Richard Nunn said: “We’re thrilled to have won the Best Insurer Award in the Super Fund of the Year Awards. This is our second consecutive win and is testament to our ongoing customer focus and claims philosophy.

“We’re proud of the work we’ve done in the last year to deliver MetLife 360Health, our award-winning end-to-end health solution, and best-in-class training for our people to ensure we continue to provide our customers with a fast, easy and caring life insurance experience when they need it most. During the COVID pandemic, we’ve also focused on assisting our most vulnerable customers, offered unique support including mental health programs, invested in technology to provide seamless experiences, helped our partners implement legislative changes and delivered market leading research and insights.”

The judging, managed by Heron Partnership noted MetLife’s focus on customers and partners.

“Congratulations to MetLife for winning this award again this year,” said Chris Butler, Managing Director of The Heron Partnership. “MetLife stood out as Best Insurer because of their ongoing focus on customers and business partners, helping them through the impact of COVID and the ever-changing regulatory environment. MetLife also demonstrated a unique approach to supporting vulnerable customers, a significant body of research and strong participation in the industry.” 

MetLife was awarded Best Insurer for 2021, announced at a virtual awards ceremony, beating out competition from four other insurers. The much sought-after prestigious Super Fund of the Year Award is now in its 8th year.

MetLife covers over 1.6 million lives in Australia and paid over $533m in claims to policy holders in 2020. MetLife has recently been awarded five ALUCA Awards for underwriting, rehabilitation and customer service.

Media Contact

Sarah Kelly                                                   

MetLife Australia                                   

+61 (0)411 893 890


About MetLife

MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit