MetLife Looks to the Future as it Celebrates 20 Years of Purpose-Driven Impact in Australia

Sydney, 17 November 2025 – MetLife Australia proudly marks 20 years of operations in Australia, celebrating two decades of helping millions of Australians with trusted protection, innovative solutions, and digital convenience, living its purpose with customers every day: “Always with you, building a more confident future.”

“We’re proud of the trust our partners and customers place in us and continue to focus on delivering our purpose every day. We’ve dedicated our efforts to deliver a digital future, where customers can interact quickly and easily, when and how they choose. Our ‘single digital platform’ approach means we are building capacity, simplifying our business and enabling our people to focus on care for our customers.”

Securing the future…

Mr Nunn emphasised that:

“MetLife is now looking to the future, working to benefit our super fund and corporate partners, and customers, by using our global expertise in innovative insurance and retirement solutions, award-winning health offerings and leading investment management.

Australians are facing new challenges as the world continuously changes. Our capital strength, global connectivity, technical agility, and high professionalism, mean that we are well-placed to evolve with our customers and secure their futures.”

Moving forward, the company continues to invest in optimising claims and underwriting, 360Health and retirement solutions that give our customers financial security from their working lives through to retirement.

…on solid foundations

Since 2005, MetLife Australia has helped more than 2.5 million Australians and paid $6.8b in claims. This milestone is not only a celebration of longevity but a reaffirmation of MetLife’s role as an industry leader, advocating for partners across the Super, Corporate and Retail Advice channels, and acting as a force for good in the Australian community, while delivering care and empathy for customers. 

Mr Nunn acknowledged the importance of the company’s business partners who have been and will continue to be part of its journey, thanking them and saying:

“Throughout our history in Australia, we have built strong and enduring partnerships with organisations that share our values of delivering exceptional care to customers through innovative technology driven solutions, backed by passionate, caring people.“We will always strive to live our purpose and help our customers, our partners, and our people build a more confident future.”

Highlights

Highlights of MetLife’s journey in the country reflect a deep dedication to customers and a clear trajectory for its future:

• Since 2020, the company has transformed into a digital insurer of the future, with a single digital insurance platform
• From just a handful of people at its inception, it is now a strong business:
  • Ranked third in Superannuation
  • Ranked second in Corporate employee benefits
  • Top 3 by new business sales in Retail insurance
• It has built strong and enduring partnerships with some of Australia’s largest super funds and employers
• Its innovative and award-winning 360Health health and wellbeing services, launched in 2018, is trusted by customers and their families to manage their health, at no additional cost
• Its global MetLife Foundation has donated $2.5m in support for community organisations in Australia, providing opportunities for our employees to connect with our communities through volunteering
• MetLife Inc., achieved carbon neutral status globally in 2016 and MetLife Australia underlined this commitment by moving into a 6-Star rated Head Office building in Sydney in 2022