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Customer Stories

We’re committed to being there for our customers when they need us most

Back in the saddle

In his role as head of insurance at Hostplus, Shane Fielding understands the value of insurance but it wasn’t until he sustained serious injuries in a bicycle accident that he realised just how valuable his MetLife Income Protection cover could be.

Chantelle's story

We pride ourselves on delivering exceptional customer experiences and guiding customers through some of the most difficult moments in their lives.

Early in Victoria’s COVID-19 lockdowns MetLife case manager Courtney phoned long-term customer Chantelle to check in and share a claim update.

This is how MetLife supported Chantelle in her time of need.

Supporting Mrs M

When life takes an unexpected turn MetLife is here to help. Our customer Ms M found this out when she was diagnosed with breast cancer a few years ago.

At the time, she didn’t know how she’d manage treatment and rehabilitation as her first priorities. The bankruptcy of her employer added another layer of anxiety to her challenges.

This is how Income Protection Insurance helped support her recovery.

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