Social Media House Rules

Social Media House Rules

We welcome your comments, photos and videos and look forward to hearing from you. Please note, we review comments and will remove any that are inappropriate, offensive, or contain external links.

Here are just a few guidelines to keep the conversation constructive and to help protect you:

Your opinion is welcome but please keep it on topic and informative.

For your security, please don't post any personal information like your policy number—if you need customer service, you can call 1300 555 625, Monday to Friday 9am – 5pm. Alternatively you can email or use the contact us form on MetLife Australia website

As a reminder, "following" our pages is not a reflection of an individual's experience with product or services offered by MetLife Australia. Users "follow" our pages in order to connect with MetLife Australia and get updates.

We welcome your feedback and will make every effort to respond, but for your own personal protection, we cannot discuss private matters in public forums such as Instagram. Any postings that are considered obscene, indecent, unlawful, defamatory, misleading, intended to harass, abuse, threaten others, or infringe on another's rights or identify a specific individual’s situation will be removed from the page. To avoid implying we favour, endorse, certify, or otherwise support one organisation over another, we will delete any post that promotes any particular agent, third-party distributor, or direct marketing channel. Repeat offenders will be banned from the page.

Be sure to follow the Instagram Terms and Conditions or the Facebook Terms and Conditions

The information about MetLife life insurance in general information only and does not take into account your personal situation, needs or objectives. Before deciding whether to acquire, or continue to hold, any of our products, please read the PDS and TMD available at Life insurance products issued by MetLife Insurance Limited ABN 75 004 274 882 AFSL 238096. The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.

Thanks for your understanding and cooperation!

Your friends at MetLife Australia