With over $533 million in claims paid in 2022, you can count on MetLife to be there when you and your clients need us most.
Underwriting and Claims
Dedicated underwriting and claims can make all the difference when individual circumstances need to be factored in. Our highly experienced local underwriting and claims team will work with you to ensure we provide flexible and transparent underwriting and claims decisions.
Online applications
Faster admin process with less chasing
Reflexive questions
Reducing additional requirements
Tele-underwriting
More convenient for busy clients
Pre-assessment response same day
When we say faster, we mean it
Direct contact with underwriter
Get the answers you need
Track applications online
Keep up to date with progress
Flexible cover updates
No need for medical underwriting
The MetLife Claims difference
No matter what the reason, we understand that when our customers make a claim they’re going through a difficult time. So, we’ll make it as easy as possible.
In 2022, MetLife Australia paid over $533 million in claims, helping over 90 Australian families on average every week.
Communication
We treat every customer as an individual which means being sensitive to the fact that they are experiencing a difficult time
Lifestyle support
We can provide Return to Health services to help our customers recover to wellness and good health
Timeliness
We deal with every claim as fast as possible, so your clients are not kept waiting for a decision
Extra services
Additional support services include rehabilitation, retraining and financial planning
MetLife Protect
Life is for living, not for worrying about what could go wrong. Help your clients live confidently, with MetLife Protect.Check the status of every application online, as well as the level of cover for every client.
Adviser portal
We’ve designed MetLife Protect to make everything easier and more transparent for our most important partners: our advisers.
Meet the team
We’re working together to create great solutions for your business and your clients. As a MetLife partner, you have life insurance expertise on your side.
Partner with MetLife
Call 1800 523 523 for more information
