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Underwriting and Claims

Dedicated underwriting and claims can make all the difference when individual circumstances need to be factored in. Our highly experienced local underwriting and claims team will work with you to ensure we provide flexible and transparent underwriting and claims decisions.

Support when you need it most

Insurance is a promise we mean to keep – and claim time is our moment of truth.

With over $533 million in claims paid in 2022, you can count on MetLife to be there when you and your clients need us most.

Online applications

Faster admin process with less chasing

Reflexive questions

Reducing additional requirements



More convenient for busy clients

Pre-assessment response same day

When we say faster, we mean it


Direct contact with underwriter

Get the answers you need

Track applications online

Keep up to date with progress

Flexible cover updates

No need for medical underwriting

The MetLife Claims difference

No matter what the reason, we understand that when our customers make a claim they’re going through a difficult time. So, we’ll make it as easy as possible.

In 2022, MetLife Australia paid over $533 million in claims, helping over 90 Australian families on average every week.

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Greater privacy


We treat every customer as an individual which means being sensitive to the fact that they are experiencing a difficult time

Grief counselling

Lifestyle support

We can provide Return to Health services to help our customers recover to wellness and good health

Quick claim decisions


We deal with every claim as fast as possible, so your clients are not kept waiting for a decision

Rehabilitation, retraining and financial planning

Extra services

Additional support services include rehabilitation, retraining and financial planning

We’ll help them get their life back on track

Our goal is to help your clients return to health and resume their life as quickly as possible. A faster claims response is just the start.

For additional assistance, our free 360Health support service also provides:

  • Early Intervention
  • Mental health support
  • Grief counselling*
  • Rehabilitation
  • Return to work planning
  • Financial Well-being support
  • Connections to local resources and services
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This website contains general information only, which does not take into account your personal financial situation, objectives or needs. Before deciding whether to acquire, or continuing to hold, any of our products, please seek appropriate independent financial advice to assess whether it is suitable for you. You should also consider the relevant Product Disclosure Statement, available upon request by calling 1300 555 625, before making any decision. Life insurance products are issued by MetLife Insurance Limited ABN 75 004 274 882, AFSL 238096.

By accessing this website you agree to comply with MetLife's Legal Notices

*Grief counselling on diagnosis of a terminal illness

From 1 November 2018 the Australian Complaints Authority (AFCA) has replaced all other complaint bodies. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Services (FOS), the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal (SCT). AFCA provides a fair and independent complaint resolution service that is free to consumers

All references to FOS and SCT have been replaced by AFCA. These changes to the PDS take effect from 1 July 2019. The PDS otherwise remains unaltered. All other terms, conditions and exclusions will continue to apply.