Skip Navigation

Underwriting and Claims

Dedicated underwriting can make all the difference when individual circumstances need to be factored in. Our highly experienced local underwriting team will work with you to ensure we provide flexible and transparent underwriting decisions.

Support in good times – and bad

Insurance is a promise we mean to keep – and a claim is our moment of truth.

With over $502 million in claims paid last year, you can count on MetLife to be there when you and your clients need us most.

Online applications – faster admin process with less chasing

Reflexive questions – reducing additional requirements

Tele-underwriting – more convenient for busy clients

Pre-assessment response same day – when we say faster, we mean it

Direct contact with underwriter – get the answers you need

Suspense management – move through the pipeline faster

Flexible cover updates – no need for medical underwriting

The MetLife Claims difference

No matter what the reason, we understand that when our customers makes a claim they’re going through a difficult time. So, we’ll make it as easy as possible.

In 2019, MetLife Australia paid over $502 million in claims, helping over 90 Australian families on average every week.

View Claims Info
Greater privacy Greater privacy

Only ask for the information we need

Grief counselling Counselling

Grief counselling during difficult times*

Quick claim decisions Quick decisions

Prompt decisions once we have all necessary information

Rehabilitation, retraining and financial planning Support for you

Additional support services include rehabilitation, retraining and financial planning

We’ll help them get their life back on track

Our goal is to help your clients return to health and resume their life as quickly as possible. A faster claims response is just the start.

At no extra charge, our Early Intervention claims support service also provides:

  • Mental health support
  • Grief counselling
  • Rehabilitation
  • Return to work planning
  • Financial planning
MetLife Protect

MetLife Protect

Life is for living, not for worrying about what could go wrong. Help your clients live with confidence, with MetLife Protect. 

Meet the Team

Meet the Team

We’re working together to create great solutions for your business and your clients. As a MetLife partner, you have life insurance expertise on your side.

MetLife Adviser Portal

Adviser Tools

MetLife’s advanced online tools and resources help you do what you do best: advise your clients.

This website contains general information only, which does not take into account your personal financial situation, objectives or needs. Before deciding whether to acquire, or continuing to hold, any of our products, please seek appropriate independent financial advice to assess whether it is suitable for you. You should also consider the relevant Product Disclosure Statement, available upon request by calling 1300 555 625, before making any decision. Life insurance products are issued by MetLife Insurance Limited ABN 75 004 274 882, AFSL 238096.

By accessing this website you agree to comply with MetLife's Legal Notices

*Grief counselling on diagnosis of a terminal illness

From 1 November 2018 the Australian Complaints Authority (AFCA) has replaced all other complaint bodies. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Services (FOS), the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal (SCT). AFCA provides a fair and independent complaint resolution service that is free to consumers

All references to FOS and SCT have been replaced by AFCA. These changes to the PDS take effect from 1 July 2019. The PDS otherwise remains unaltered. All other terms, conditions and exclusions will continue to apply.