MetLife Australia announces the expansion of its award-winning 360Health Virtual Care with the addition of Fitness and Recovery to its digital offering, which will address one of the leading causes of reduced mobility, lower levels of well-being and reduced ability to properly participate in society or work.
Over one third of all of MetLife’s Total Permanent Disability (TPD) claims are due to musculoskeletal related conditions, such as back injuries and repetitive strain injuries. Exercise can be effectively used to delay, prevent or alleviate symptoms due to musculoskeletal conditions by designing an exercise program targeted to that individual’s fitness and health needs. Today’s announcement to add Fitness and Recovery will significantly bolster the existing offering by addressing these conditions through access to Exercise Physiologists for personalised programs.
Speaking about the impact this new service will have on MetLife’s customers, Lina Saliba, Chief Customer and Marketing Officer said: “Adding Fitness and Recovery to our solutions suite means we can help more customers access the expert advice and support they need to get back to being active and healthy sooner, while at the same time preventing future illness at no additional cost to them.
“MetLife genuinely thinks about what the customer needs from the customer’s perspective and that is a truly exciting approach, especially with regard 360Health Virtual Care.”
The full suite of 360Health services is available to eligible customers and their families, and all MetLife Australia employees, at no additional cost as part of their life insurance policy and includes the 360Health Virtual Care app for quick and easy access anywhere. Customers do not need to make a claim to access the service, which is all about providing the tools for enabling one to actively managing one’s health for a more confident future.
MetLife is fully focused on developing solutions that help protect and maintain customers’ lifestyles while providing true value to our life insurance customers. MetLife’s 360Health Virtual Care, launched in April 2021, is a suite of services including, in addition to Fitness and Recovery, Nutrition Consultation, Mental Health Assist, Ask a Clinician and Expert Medical Opinion, all of which are designed to help protect customers from serious illness, as well as manage recovery from injury and chronic conditions. Customers are given access to expert global knowledge and specialised medical resources, helping them to be healthier for longer.
MetLife’s 360Health was awarded the 2022 ALUCA Team Innovation award, three 2021 Plan for Life Excellence Awards in the Program Innovation, Outcome Experience and Market View of Health and Wellbeing categories and shortlisted in the Financial Services Council (FSC) Awards for Innovation in Retail Life Insurance category.
About MetLife
MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit metlife.com.au.
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit metlife.com.