Claims support and resources

  • Claims
  • Claims support and resources

CLAIMS

When you need extra assistance or support

There are many reasons you may need additional support, whether you’re considering making a claim or have already started the process. If you or someone you’re helping is experiencing vulnerability, we can help.

We also recognise that unique life events can impact your ability to engage with us, so while sharing is completely voluntary, please mention it when speaking with your case manager. 

Let us know if any of the below situations apply to you. 

Woman on phone at home

Situations that may affect the support you need

Age, disability, injury, or health conditions (mental or physical)

Language or literacy barriers

Your cultural background, such as First Nations, Aboriginal, or Torres Strait Islander

Living in a remote location

Domestic and/or family violence

Suicidal thoughts or behaviours

Financial hardship


WHEN YOU MAY NEED ADDITIONAL HELP:

Domestic and family violence

Please let us know your situation and read our guidance on the steps we take to protect your privacy.

Read our guidance

Translation and Interpretation

If English isn’t your first language, you can use the free Translating and Interpreting Service.

Translating and Interpreting Service
Difficulty accessing documents

If needed, we can help you provide documentation if you’re First Nations, Aboriginal, or a Torres Strait Islander.

Let us know if you’re experiencing vulnerability

If any of these situations apply to you and you feel that extra assistance or services could help, please mention it when speaking with your case manager. Sharing is completely voluntary, but it helps us ensure you have the right support in place.

OTHER RESOURCES AND SUPPORT

Translating and Interpreting Service

If English isn’t your first language, this free translating and interpreting service is available to support you.

Go to service

National Relay Service

If you’re deaf, hard of hearing or have a speech impairment, you can contact us through this service, at no cost to you.

Go to service

1800Respect

This is a free and confidential support service available 24/7 for those experiencing family or domestic violence.

Go to service

Ask Izzy

If you need immediate support with your situation, Ask Izzy connects you to nearby services that assist with housing, food, financial support, and more.

Go to service

MetLife 360Health

We’re here to support your wellbeing. Access personalised care for mental health, recovery, fitness, menopause, and more.

Find the help you need

Get in touch

If you have questions or need support at any time, please don’t hesitate to reach out to us on 1800 221 599 or email us at auclaims@metlife.com.